Frequently Asked Questions (and Answers)

Best Practice Tips for SureDesk Performance

  Below please find our latest usability tips intended to ensure your SureDesk™ performance is at its best.     If you have any questions – or any other helpful tips you would like us to share – let us know at   This email address is hidden from email harvesters via JavaScript   Thanks, from Your Solutions ...

How to Use Task Manager on SureDesk

How to Use Task Manager on SureDesk Task Manager SureDesk comes equipped with a Task Manager program similar to the one that you are accustomed to by pressing CTRL-ALT-DELETE on your Windows PC at home. If you find that a browser or other application seems to be frozen you can close it by using this program. ...

Tips to Launch Your SureDesk

Tips to Launch Your SureDeskTips to Launch Your SureDesk  Login Instructions 1. Open Citrix Receiver (if not a shortcut on your taskbar, go to Start Menu and search for Citrix) 2. Enter https://SO5.suretech.com   3. Enter your username and password 4. SureDesk will open                      ...

How to Uninstall a Microsoft Update

How to Uninstall a Microsoft UpdateHow to Uninstall a Microsoft Update  Follow steps below to uninstall the broken update KB3163017 OR KB3163018 on Windows 10 or KB3159398 on Windows 7.      Windows 10 1. Open Settings      2. Navigate to Update & Security       3. Click Window Update      3. Select Advanced Options       ...

SureMail Office 365 User Guide

SureMail Office 365 User Guide SureMail User Guide Office 365   Security Learn all about your SureMail™ password. Control Panel Search and control your spam email as well as other features.   Setup Instructions iPhone/iPad If you need to setup your SureMail™ on iPhone/iPad please follow these instructions. Android If you need to setup ...

Restoring files

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibilitiy Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix   To recover deleted files on your SureDesk: Open ...

Pictures in signatures in OWA

Office 365 User Guide   You can have images in your signatures in the Outlook Web App for Office 365. In order to set this up, the images must be stored online.   Adding images to your signature in OWA Log into your email account at https://login.microsoftonline.com/. ...

OneDrive

Office 365 User Guide   OneDrive is where you can store files accessible through the cloud as well as share files with other users.   Accessing OneDrive Log into Office 365 at https://portal.office.com/ in Internet Explorer. Not all features will work in other internet browsers. Make sure ...

Text Readability

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix   To adjust the readability of text on the ...

Uninstalling Citrix

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix   Often Citrix requires older versions to be removed ...

Accessing shared drives using WebDAV

SureDesk™ User Guide   If you have WebDAV enabled on one of your company drives you can map the drive to your local computer. If you would like WebDAV enabled on a drive please contact This email address is hidden from email harvesters via JavaScript Once this is done you can follow the below steps.   Please ...

Removing email account from Android

SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup   If you need to remove an email account on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied ...

Removing email account from iPhone or iPad

SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup   If you need to remove an email account on your iPhone/iPad please follow the below steps.   To remove an old Exchange account: This process is required for ...

SureMail™ User Guide   When you sign up to encrypted email you will have to activate the encryption for your SureMail™ account and install the Outlook toolbar before you will be able to use the service.   You will receive an encrypted email in your inbox that will contain ...

Personal Distribution Lists (Groups)

SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)   Personal Distribution Lists (Groups)   Personal distribution lists are the lists of email addresses you create and store on your computer.  They are not transferred during the upgrade to Exchange ...

Rules

SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)   Rules   To save rules you previously setup in Outlook: Instructions are for Outlook 2010 and 2013   Click Rules. Select Manage Rules & Alerts... Click Options. Click Export Rules... Save ...

Signatures

SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)   Signatures   Signatures are kept in the same folder regardless of the Profile used, you just have to reactivate them through the following steps.   Once your Exchange 2013 SureMail account ...

Configuring your Outlook Program

SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)     To setup your Outlook program on your upgraded Exchange account requires you to back up your rules and personal distribution lists.  Complete this before the migration begins.   You ...

Windows Power Options

How to turn sleep mode on and off.

Outlook Setup

SureMail User Guide SureMail HelpPassword - Control Panel - iPhone/iPad setup - Android setup - Outlook setup     If you already have an Outlook profile, you will want to add a new profile for your SureMail. *If you have not  previously setup an Outlook profile, launch Outlook and skip ...

SureMail User Guide Exchange 2013   Security Learn all about your SureMail™ password. Control Panel Search and control your spam email as well as other features.   Setup Instructions iPhone/iPad If you need to setup your SureMail™ on iPhone/iPad please follow these instructions. Android If you need to setup ...

SureMail User Guide Exchange 2010 Looking for instructions for Exchange 2013? Click here.   Security Learn all about your SureMail™ password.   Setup Instructions iPhone/iPad If you need to setup your SureMail™ on iPhone/iPad please follow these instructions. Android If you need to setup your SureMail™ on Android please ...

Android setup

SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup   If you need to setup your SureMail™ on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied and ...

SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup   Each Exchange 2013 SureMail™ account has access to the SureMail™ Control Panel where users can view information about their accounts and view and edit spam settings.   SureMail™ ...

SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup   If you need to setup your SureMail™ on iPhone/iPad please follow the below steps. Looking for instructions for Exchange 2013? Click here.   On the Home screen select Settings. Select Mail, ...

SureDesk - Using Remote Desktop Program - RDP

SureDesk™ User Guide   You must use Internet Explorer to access the SureDesk™ Remote Desktop Application. If you are using Internet Explorer 10 or later you will need to add both http://www.suretech.com and https://rdp.suretech.com to your trusted sites. Go to Tools menu. Select Internet Options. ...

Password

SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup   If you need to change your SureMail™ password pleasefollow the below steps. Looking for instructions for Office 365? Click here.   Note If you have your SureMail™ setup ...

Outlook 2013 Customization

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     For some users Microsoft Outlook 2013 can ...

Disconnecting

SureDesk™ User Guide   SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Disconnecting Disconnecting leaves your SureDesk™ open and running so you can connect without launching the SureDesk™ again. You can leave programs running on your SureDesk™. As ...

SureDesk™ User Guide   SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Citrix Bar On your SureDesk™, there is a black bar found on the top of the screen. Clicking on the bar reveals a menu screen with ...

IE 10 Pop Up Blocker

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     To turn on and off the pop-up ...

SureDesk™ User Guide   Files on the SureDesk™ and SureFiles™ - Files on your Local Computer   Files on the SureDesk™ and SureFiles™ The SureDesk™ allows you to access files on the server from anywhere. The server drives are located under Network Location. The S: Drive is a shared ...

SureDesk™ User Guide Installing Citrix Find out how to install the Citrix software needed to access the SureDesk™. Add Login Portal as a Trusted Site Logins may not work correctly, especially on IE until the portal is a trusted site and compatability mode is set. Login to your SureDesk™ ...

SureDesk™ User Guide   Note If you have forgotten your SureDesk™ password, please email This email address is hidden from email harvesters via JavaScript or call 800-882-8701.   Change Your Password On the SureDesk™ web panel go to Settings. Go to the password section and click Change Password. Type in your old password, then type in the ...

SureDesk User Guide

SureDesk User Guide SureDesk User Guide SureDesk Pro (Using Citrix) Find out how to install and use Citrix, the program that allows you to access the SureDesk™ Standard. SureDesk Basic (Using RDP) Signed up for SureDesk™ Basic? Find out how how to access your desktop through Remote Desktop Program (RDP). Security Learn ...

Setting up Automatic Replies

SureMail™ User Guide SureMail™ Exchange 2010 Tips Automatic Replies - Rules - Delegate Access   If you need to setup automatic replies for your SureMail™ you will first need to login to your Outlook Web App (OWA) at https://outlook.suretech.com/. Once you login click on Options at the ...

Outlook Delegate access

SureMail™ User Guide SureMail™ Exchange 2010 Tips Automatic Replies - Rules - Delegate Access   How to use the delegate feature First you must make sure two things are true. As the manager, your mail must be delivered to your mailbox on the Exchange server, not to an Outlook ...

QuickBooks Tips

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     While using QuickBooks you may encounter annoying ...

Microsoft Lync 2010

Microsoft Lync 2010 When you run your SureDesk™ you might see a program called Microsoft Lync 2010. MS Lync is an instant messaging program that integrates with Microsoft Office and is included in your SureDesk™ subscription. Microsoft Lync 2010 is a useful tool which allows employees communicate with each other easily. For ...

LogMeIn remote access

LogMeIn remote access To begin you will need to accept the LogMeIn invite sent to your email address. Once you have accepted the invite go to the LogMeIn homepage at http://www.logmein.com.   Note The computer you wish to login to must be on and have power saving options turned off ...

Cache Exchange mode vs. Online mode

Cache Exchange mode vs. Online mode Microsoft Outlook 2010 has two options in how the program stores your Exchange email account, online mode and cache mode. Cache mode stores a copy of your mailbox on your computer while online mode accesses your information directly from the Exchange server. Cache mode is intended to allow you ...

Adobe Reader crashes when printing

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     If you are trying to print from ...

If you are disconnected from your SureDesk™ you can experience issues getting back in if you are not careful. Note The Citrix Web Panel will log you out automatically within 20 minutes or less for security. This does not affect your SureDesk™ session which should remain open for 60 ...

Business Continuity

Business Continuity With the increasing frequency of heavy storms in the Northeast, we want to ensure our customers have some good steps for Business Continuity in face of storms.     In preparation for power loss we recommend that you: - Power down all workstations, printers, scanners, etc. - Unplug any ...

Managing Outlook Rules - Automatically Move Emails to Folders

In this FAQ, you'll find information on moving an email message from someone or an email message sent to a specific email addres into a folder.

Configure Blackberry BES for SureMail

Configure Blackberry BES for SureMail Please note this can take up to 30 minutes and you cannot use your phone for anything else at that time. You need at least 2 bars signal strength and an ACTIVATION CODE requested to This email address is hidden from email harvesters via JavaScript ahead of time.   BES ACTIVATION Device Software Version 6.x   ...

How do I deal with virus message?

How do I deal with virus message?Dealing with a SNAP Anti-Virus message The SNAP Anti-Virus should protect you from viruses of all types, but a sneaky virus could still potentially get onto your computer. You will know this happened when a message appears on the bottom right hand of the screen. The message will look something ...

"Connection to your desktop has been interrupted" message

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     What does it mean if you see ...

How do I share a calendar using Outlook 2011 for Mac OS X

How do I share a calendar using Outlook 2011 for Mac OS X   Frequently that permissions tab is greyed out because you’ve slipped into Offline Mode or are having internet connection issues.  To check, navigate to the Tools tab.   Here’s what it looks like in Online mode:   And here’s what it looks like in Offline mode:     .

Outlook Failing to Connect Help

  Troubleshooting Problems with Microsoft Outlook Add-Ins   Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook. The easiest way to test this is to start Outlook in “safe” mode, which disables all add-ins.  To do this, shut Outlook down ...

Email Chain Viruses - Best Practice Tips

SureMail™ User Guide SureMail™ Tips and Tricks Worms - Big Files - Email Chains - SPAM Tips - Using Outlook   Warning Chain Mails   A client recently sent us a copy of an email that warned her in capital letters of a terrible virus that is going around ...

How do I share a calendar using Outlook 2011 for Mac OS X

How do I share a calendar using Outlook 2011 for Mac OS XSharing a Calendar folder in Outlook 2011 for OS/X Select your calendar, and then choose “Permissions"   In the permissions window, click “Add User”, and then choose the individual for whom you’d like to assign permissions:   Once the user has been added to the list, assign the desired permissions: ...

Avoid Worms - Best Practice Tips

SureMail™ User Guide SureMail™ Tips and Tricks Worms - Big Files - Email Chains - SPAM Tips - Using Outlook   Safe Internet Use Tips     Safe Internet Browsing Tips A growing source of infections is the "Drive by Download." A DBD capitlizes on security defects in ...

WorkOrder

Any time a Solutions Specialist from SureTech.com is scheduled to help, consult, troubleshoot, or deliver a solution, we generate a "Work Order" (also called a "Ticket") in our service system. When a Work Order is created and completed, you will receive an email confirming the work order request along ...

Knowledgebase (KB)

The SureTech.com Knowledgebase (KB) documents securely every piece of equipment, software, user set up, network set up, admin password and more for our clients infrastructure.   It also documents an even more important health index of each system component and its expected appropriateness and cost for supporting your workflow ...

SPAM - Best Practice Tips

SureMail™ User Guide SureMail™ Tips and Tricks Worms - Big Files - Email Chains - SPAM Tips - Using Outlook   Best Practice SPAM Management   Spammers are getting more sophisticated all the time. A few rules of thumb to avoid spam traps: Look at the email address a ...

Using Outlook - Best Practice Tips

SureMail™ User Guide SureMail™ Tips and Tricks Worms - Big Files - Email Chains - SPAM Tips - Using Outlook   MS Outlook Best Practices Avoid unnecessary slow usage and Outlook crashes by making sure you are using Outllook as optimally as possible. It's the item count not the ...

Backup Highlights:

  • Data is backed up, once as a full seed copy, then incrementally, everyday (M-F)
  • All changes are kept for a default of 7 days
  • Backup sets are fully encrypted with user chosen pass-phrase
  • Backup sets can be restored via web portal or external hard copy with client software on location (encryption phase phrases cannot be recovered, data cannot be restored without pass-phrase)
  • All Off-site Backup sets redundant and mirrored in our datacenter for security and fail-over.
  • Daily backup reports are sent to Suretech.com and if chosen the client to alert of the status of a backup set.

What do I get for my IT Budget?

What do I get for my IT Budget?Most IT Budgets just maintain your status quo In this age of constant change why do most budgets contain very little room for improving efficiency and communications? Because most IT budgets are maintaining 90% of what they don't need to get the 10% the actually use. SureTech.com's mission is ...

What is the True Cost of my IT?

What is the True Cost of my IT?Our goal is to eliminate break/fix to the greatest extent possible. Complexity and Onsite Maintenance are EXPENSIVE The vast majority of IT costs for the typical organization are related to emergency repairs and the labor, equipment and primarily, lost productiviyt costs associated with a system not functioning optimially. Proper maintenance ...

The SureDesk™ needs a certain amount of internet speed to perform optimally. If you are finding your SureDesk™ is slow go to www.suretech.com/speedtest and click . The SureDesk™ is a streaming movie of your cloud PC and the download speeds need to be over .7 Mbps per user ...

The SureDesk™ at a Glance Computers are not quite like TVs - when you turn them on, you actually interact with your computer in many ways.  This takes some training, both for the computer and for you. For our part the SureDesk™ is a balancing act to find the ...

SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup   If you need to setup your SureMail™ on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied and not always alike. ...

Exchange ActiveSync: Windows Moble 6.0 Setup

Exchange ActiveSync: Windows Moble 6.0 Setup Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard     Pre-requisites for wireless setup You will need the following items to get started:   -          Thoughtbus mailbox -          Active Internet connection to Windows Mobile Smartphone     Wireless ActiveSync setup Ensure that your wireless device is in ...

Installing_Citrix_for_SureDesk

SureDesk User Guide   SureDesk Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk. Note If you are having trouble logging in ...

For safety and security there are rules for the passwords you need to access your SureDesk™ and SureFiles™.   Password must meet complexity requirements Your password must: not contain your user account or parts of your full name that exceed two consecutive characters. be at least six characters in ...

What is the Cloud Anyway?

Cloud Buzz

WhatIsCloudEverybody's heard the buzz, but most people I talk to are confused about how to understand "The Cloud." Even for many that understand the buzz or work with Cloud computers, explaining The Cloud can be daunting.


Cloud Explanations and Illustrations

I usually explain it using a napkin network diagram of the internet which is ...

How to change your Computer Password

1.      Start Menu -> Control Panel 2.      Select “User Accounts” from the control panel 3.      Another window will pop up.  Select User Accounts again 4.      Select “Change My Password”  

If you have access to someone else's Exchange calendar, you can open it in Outlook Web Access. First, go to https://outlook.suretech.com and log in to your SureMail account. Next, type https://outlook.suretech.com/OWA/<user's email address>/?cmd=contents&f=Calendar in the address bar of your browser and their calendar should appear.  

What if I am having problems getting my login to work from a new machine?

It is most likely that you need a browser add-on installed. To fix this, look towards the top of the browser and find a bar that says: "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..." All you need to do is click ...

How do you change your Windows password?

To change your computer password follow these steps (the proccess is the same for Windows Vista and XP):   Go to the Control Panel. You can access the Control Panel through the Start Menu. Open up User Accounts. Select Change your password. You will need to put in your old password ...

How to Install IT Reach

     1.   Go to https://secure.logmein.com/ and log in.      2.   Click on "Installation Links" on the side bar      3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.      4.   Copy and paste the installation ...

Sending Big Files - Best Practice Tips

SureMail™ User Guide SureMail™ Tips and Tricks Worms - Big Files - Email Chains - SPAM Tips - Using Outlook   Safe Internet Use Tips   A client recently went to a meeting where he assumed an email he sent had arrived at his client's inbox. When he learned ...

Windows Domain and Workgroup Definition

A Windows Server domain is a logical group of computers running versions of the Microsoft Windows operating system that share a central directory database. This central database (known as Active Directory starting with Windows 2000[1], also referred to as NT Directory Services on Windows NT Server operating systems, or NTDS) ...

How do you install ViceVersa?

How do you install ViceVersa?ViceVersa is a program that allows you to back up or synchronize (restore missing files) files on a computer.  Installation is fairly easy.      1.   First you need to go to ViceVersa website to download the ViceVersa program.    2.   Next run the install program and ...

How do I login securely using a password?

This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. To find out about email/name authentication click here. If you are already logged in insecurely with name/email authentication: logout by pressing logout in the top left of the screen next to your name (or ...

Why and how is it I'm logged in insecurely?

This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. Any time you make a new post or click on the "manage my subscriptions" from an email, you are logged into this website insecurely, by using your email and full name only. This easy ...

How do I set up my BlackBerry to use Microsoft Exchange?

How do I set up my BlackBerry to use Microsoft Exchange?Correct Service | Backing Up | Security Wipe | Enterprise Activation   If your Blackberry is activated on a Blackberry Enterprise Server, it has the ability to wirelessly synchronize the contents of your main Outlook folders, including any mail-enabled folders (like your Inbox or Sent Items folders), your Contacts folder ...

Caching the calendar in Outlook

Caching the calendar in OutlookWhen you want to cache your calendar in Outlook 2007, follow these steps,   1.  Select the Tools → Account Settings... menu.   2.  Double click on Microsoft Exchange.   3. Click on More Settings ...   4. Select the Advanced tab, then check the Download shared folders (excludes ...

You can now automatically submit a request to change your SureFiles™ password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.   1.  To change your password, connect to at least one of your shared drives.   2.  Then click this ...

Mapping your SureFiles Drives

Mapping your SureFiles DrivesAfter successfully configuring your secure conection to SureFiles™, you may now map your shared drives.  You accomplish by following the steps below.   I. Ensure that you are securly connected to SureFiles™ Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is ...

How does my web browser connect to a website?

When you type in somedomain.com your internet service sends a message to a machine called a name server owned by your internet service and asks this machine “hey, where do I find the website for somedomain.com?” - view comments

Getting Started With SureFiles

Getting Started With SureFilesI. Setting up you secure connection to SureFiles   1.  Click this link to download the Citrix VPN plugin. 2.  Enter your User Name and Password* and clck the "Log On". 3.  On the next page select click the lock icon.  This will begin the installiation process. ...

How Do I Change My SMTP Port

How Do I Change My SMTP PortMany ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. If your e-mail reader supports it, you may work around this restriction by using port 2525 instead.   Outlook ...

How do I set up my IMAP Email Configuration?

How do I set up my IMAP Email Configuration?The following are steps to configure your IMAP email account with SureTech.com. Setting up your IMAP Account with Outlook 2007   1.  Open Outlook and Select Tools->Account Settings from the main menu. 2.  Select "New" from the "Account Settings" window.     3.  In the new "Add New ...

What do I do with this email warning me of a virus?

Any mail that has obviously been forwarded as a chain letter warning of just about anything, even if the warning is true is almost guaranteed to be some specie of SPAM.  Sometimes messages like this refer to partially true threats, but the goal of the originator of the message ...

SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup   Looking for instructions for Exchange 2013? Click here.   Launch Outlook and click Next. The next screen will allow you to setup your SureMail™ account automatically. On this screen you should ...

(1)   From within Entourage, choose “File – Open Other User’s Folder” (2)   Click the “Find User” button. (3)   Enter the first few letters of the name of the person whose folder you want to open, and click “Find”. (4)   Highlight the person’s name, and click “Advanced…” (5)   Here, you need ...

SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup   If you need to change your SureMail™ password pleasefollow the below steps. Looking for instructions for Exchange 2013? Click here.   Go to https://outlook.suretech.com/ and login with your SureMail™ ...

SurePhones Manual

Known Issues Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.   Key ...

How Do Group Content Permissions Work?

Content access permissions are accretive, so if content is attached to any group that allows everyone to edit, then that content will be editable by everyone, even if some groups restrict editing.

What do the TopazPort Mailer Statistics Mean?

TopazPort Mailer Statistics "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers.  Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted. Total opened includes every time the ...

How to use the TopazPort mailer

The TopazPort mailer allows you to integrate e-blasts with your web content.   Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site. Content for the e-blasts can be selected by choosing content posts on the site ...

Schedule of Fees

SureSolutions™ Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies. Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications – smoothly supporting your workflow! SureTech.com brings the ...

Logging In Again and Activating Your Account to Edit Your Posts

When you make a post on a site, your account is automatically created with the name and email you use to post. To “activate” your account: Hit Login in the top left Hit "Need password" Enter the email you used when you made the post Click the link in the ...

Platforms

Part of our expertise lies in our knowledge from having built two robust platforms to support multi-user participation. OneClick Arcade TopazPort

How can I use my own Domain or Subdomains?

Any subdomain, like for example, match.example.org can be pointed externally to an entirely different website or can be pointed internally, so that it becomes a shortcut to a specific page such as example.org/volunteering.

Need a Password, or Forgot my Password?

Need a Password, or Forgot my Password? To get a new password click Login at the very top of the site. Click Need password?   Fill in your email address and hit send. Click on the link in your email. Voila!    

Embedding CSS in a Post

Add CSS inline html: <style type='text/css'> sytle from .css </style> Or like this within a div: style="border: 1px; " An example: class .intro ‘Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain’s political elite’ <font style="margin:0px; margin-bottom: 9px; padding:0px; ...

How do I roll back to a previous version of a post?

How do I roll back to a previous version of a post? Click on the post. Seeing it is messed up, you can click history just above and to the right of the title of the post: Look for the date when the post was last working successfully Click the date part of that selection Verify it looks correct when you ...

A Field Guide To Managing Online Clubs

>> this document is for use on all OneClickClub sites, please edit with this in mind << Organizing a Club Leadership and Governance The key to sustaining your group is ensuring more than one person has ownership of the group. Extending ownership involves reaching out to other collaborators and ...