SureDesk™ User Guide


Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix



If you are trying to print from Adobe Reader on the SureDesk™ and the program crashes you will need to follow the simple steps below to get the programs to work correctly.

Even if the settings are corrected, the program may rarely reset these settings and you will have to follow these steps again.

Adobe Reader

  1. In Adobe Reader open Edit in the tool bar and select Preferences.
  2. Under categories make sure General is selected.
  3. Make sure Enable Protected Mode at startup is unchecked.
  4. Printing should now work.