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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Work For Topaz
Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
- 8 Tips for a Healthier Laptop
- SureDesk Login Server Issue July 2, 2018
- Installing_Citrix_for_SureDesk
- SureDesk Citrix Help Trusted Sites
- Customer Support
- Business News
- Celebrity News
Sections:FAQs, Help, SureDesk™ FAQs
Tips and Tricks
SureDesk - SureMail
Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files
Internet: Compatibility Mode - Pop-Up Blocker
Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix
What does it mean if you see the below message?
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A network interruption at your location, at our datacenter, or even somewhere in-between will cause the connection to your SureDesk™ to 'hiccup' or 'stall'. If the interruption is longer than a few instants, you may find your SureDesk™ becomes unresponsive and you may see the above message.
What you should do:
- Relax for a minute – except for local network issues, internet or datacenter interruptions are rare (a dozen times a year perhaps) and most often resolve themselves quickly (within seconds usually or 5-10 minutes at the most).
- Do nothing during the interruption – the more you click during the interruption the more the SureDesk™ needs to do before it becomes functional again. Try to reduce the queue of commands when there seems to be an interruption.
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Note
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| If the web portal does not load, check to see if you lost your internet connection. If the internet is still connected the issue is most likely a datacenter interruption. |
What if you are disconnected?
- Give the servers 2 - 3 minutes to refresh before logging in to the web portal (https://so4.suretech.com).
- If you use Internet Explorer the SureDesk™ should relaunch automatically. If not you can hover your mouse over the Log Off button in the upper right hand of the screen and select Reconnect. If the Reconnect button does not work you will need to click on the My SureDesk Workstation button.
If you have any issues please contact as at This email address is hidden from email harvesters via JavaScript or give us a call at 800-882-8701.