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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
- 8 Tips for a Healthier Laptop
- SureDesk Login Server Issue July 2, 2018
- Installing_Citrix_for_SureDesk
- SureDesk Citrix Help Trusted Sites
- Customer Support
- Business News
- Celebrity News
SureDesk™ Citrix Help
Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar
Citrix Bar
On your SureDesk™, there is a black bar found on the top of the screen. Clicking on the bar reveals a menu screen with several options.
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Home
Home minimizes your SureDesk™ and brings you back to your local desktop.
My SureDesk Workstation
This is your current SureDesk. If you are running more than one SureDesk™ you will be able to switch between them using these buttons.
Ctrl+Alt+Del
This performs the action that would occur if you pressed the keys Ctrl+Alt+Delete on a regular computer. You can log off the SureDesk™, lock the SureDesk™ requiring a password to access it again or change your password.
Preferences
Preferences include several options to choose from.
Display
Under display you can adjust the size the SureDesk™ appears.
- Best resolution - This automatically adjusts the screen to a comfortable resolution.
- Scale to fit - This scales the SureDesk™ to fit within the screen it is viewed on.
- Actual size - This does not adjust the scale of your SureDesk™ and will appear its actual size no matter the screen.
File Access
File Access allows you to set how the SureDesk access folders on the local computer.
- Read and write allows for full access to your local machine
- Read only allows you to only view folders on your local machine
- No access prevents any access at all.
- Ask me each time allows you to have Citrix ask you what kind of access you would like every time you log in.
Flash
These settings allow you to change how well Flash works on your SureDesk™. You can either select from high security and worse performance or reduced security and better performance.
Mic & Webcam
These options allow you to use the Microphone or webcam attached to your local computer.
Window
This puts your SureDesk™ in windowed mode.
Disconnect
This disconnects the SureDesk™ without shutting it down. This leaves your SureDesk™ open and running on our servers.
