Project Manager

Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization.



Task-driven with great schedule management skills

Increase efficiency of STI's sales

Ensure required Sales Proces steps are completed in a timely manner

Extraordinary communication abilities

Excellent relationship and team building skills

Customer service fanatic

Be recognized as a valued and trusted partner to SureTech management, team members and  customers by facilitating timely followthrough and communications to sales prospects and customers 

Self-starter who delivers with minimal direction

Deliver business results, personal objectives and customer satisfaction with an eye to increasing STI revenue and profitability

Analytical and process focused

Excellent ability to generalize from instance

Improve sales process efficiency and deliver consistency and reproducibility to customers by identifying and implementing automation and templates with MS Office


Position Details

SureTech is a growing IT start-up serving small to medium-sized businesses nationwide. We currently have one Project Manager position available on our Business Analysis team. Position offers opportunity to work with a variety of businesses and cutting edge Citrix environments. Position has exposure to thousands of customers around the world and is centrally responsible for the deployment of the latest generation business IT solutions and services.


Tasks Overview:

  • Provide excellent customer service over the phone and in writing
  • Manage delivery of clear, consistent and, above all, reliable client communications through all our service and communications channels
  • Oversee customer infrastructure and provisioning rollout milestones
  • Manage resource utilization
  • Analyze and improve team workflow with an eye to improved efficiency, satisfaction and perfecting service outcomes
  • Support new and existing customer sales communications and upsales
  • Support and improve financial and service quality reporting processes



  • Terrific phone etiquette, interpersonal skills and customer relations ability
  • Excellent writing and communication skills
  • Professional, organized, flexible, and stress resistant