Sections:FAQs, Help, SureMail™

SureMail™ User Guide

SureMail™ Migration Instructions
Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)



To setup your Outlook program on your upgraded Exchange account requires you to back up your rules and personal distribution lists.  Complete this before the migration begins.


You must also configure your Outlook program after the upgrade and BEFORE using Outlook again.


Configuring your Outlook Program


Mail applet location


Mail Profiles can be managed via the Mail applet in COntrol Panel.  The exact location depends on your version of Windows and your layout settings of Control Panel.


Control Panel - Classic Layout

When you are using the Control Panel is in the classic layout, you should see the Mail applet directly in the list of icons. For a 64-bit version of Windows Vista, the icon would be listed in the “View 32-bit Control Panel Items” section.


Control Panel - Category View

when you are using the Control Panel in the Category View, you can find the Mail applet  in the following category:

  • Windows XP: User Accounts
  • Windows Vista: User Accounts
  • Windows Vista 64-bit: Additional Options-> View 32-bit Control Panel Items
  • Windows 7: User Accounts and Family Safety
  • Windows 8: User Accounts and Family Safety

Once you’ve located and opened the Mail applet, you can recreate your mail profile via the following steps:

  1. Press the button Add…
    • Do NOT use Copy… not even when you want to recreate your mail profile or you’ll end up copying the corruption as well.
    • Do NOT delete your old profile, not even when it is corrupted, before you verified that the new one works. You might want to look up some account settings afterwards.
  2. Enter a name for your new Mail Profile.
  3. Select to Add a new mail account.
  4. The screen that appears will allow you to setup your SureMail™ account automatically. On this screen you should enter your name, your email address and your SureMail™ password.
  5. Click Next.
  6. A message will appear asking you to Allow this website to configure server settings? Select Don't ask me about this website again checkbox and then click Allow.
  7. Outlook should now ask for your password again. Put in your SureMail™ password and click Save Password.
  8. Click Finish.


Prompting for a mail profile to be used

Now that you’ve added an additional mail profile you should configure Outlook to prompt you for which profile you want to start Outlook with. You can do this in the same Mail applet opened in step 1 and select “Prompt for a profile to be used.”
If you just want to recreate your mail profile instead of adding a new one you can configure it to use your newly created profile as the default by selecting “Always use this profile” and select your new profile.


Note: To switch between Mail Profiles, you must close and restart Outlook. It is not possible to to switch between Mail Profiles when Outlook is running. If upon restarting Outlook you won’t get prompted to select a mail profile, it could be that you have Outlook shutdown issues.