Best Practice Tips for SureDesk Performance

  Below please find our latest usability tips intended to ensure your SureDesk™ performance is at its best.     If you have any questions – or any other helpful tips you would like us to share – let us know at   This email address is hidden from email harvesters via JavaScript   Thanks, from Your Solutions ...

How to Use Task Manager on SureDesk

How to Use Task Manager on SureDesk Task Manager SureDesk comes equipped with a Task Manager program similar to the one that you are accustomed to by pressing CTRL-ALT-DELETE on your Windows PC at home. If you find that a browser or other application seems to be frozen you can close it by using this program. ...

Tips to Launch Your SureDesk

Tips to Launch Your SureDeskTips to Launch Your SureDesk  Login Instructions 1. Open Citrix Receiver (if not a shortcut on your taskbar, go to Start Menu and search for Citrix) 2. Enter https://SO5.suretech.com   3. Enter your username and password 4. SureDesk will open                      ...

How to Uninstall a Microsoft Update

How to Uninstall a Microsoft UpdateHow to Uninstall a Microsoft Update  Follow steps below to uninstall the broken update KB3163017 OR KB3163018 on Windows 10 or KB3159398 on Windows 7.      Windows 10 1. Open Settings      2. Navigate to Update & Security       3. Click Window Update      3. Select Advanced Options       ...

Restoring files

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibilitiy Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix   To recover deleted files on your SureDesk: Open ...

Text Readability

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix   To adjust the readability of text on the ...

Uninstalling Citrix

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix   Often Citrix requires older versions to be removed ...

Accessing shared drives using WebDAV

SureDesk™ User Guide   If you have WebDAV enabled on one of your company drives you can map the drive to your local computer. If you would like WebDAV enabled on a drive please contact This email address is hidden from email harvesters via JavaScript Once this is done you can follow the below steps.   Please ...

SureDesk - Using Remote Desktop Program - RDP

SureDesk™ User Guide   You must use Internet Explorer to access the SureDesk™ Remote Desktop Application. If you are using Internet Explorer 10 or later you will need to add both http://www.suretech.com and https://rdp.suretech.com to your trusted sites. Go to Tools menu. Select Internet Options. ...

Outlook 2013 Customization

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     For some users Microsoft Outlook 2013 can ...

Disconnecting

SureDesk™ User Guide   SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Disconnecting Disconnecting leaves your SureDesk™ open and running so you can connect without launching the SureDesk™ again. You can leave programs running on your SureDesk™. As ...

SureDesk™ User Guide   SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Citrix Bar On your SureDesk™, there is a black bar found on the top of the screen. Clicking on the bar reveals a menu screen with ...

IE 10 Pop Up Blocker

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     To turn on and off the pop-up ...

SureDesk™ User Guide   Files on the SureDesk™ and SureFiles™ - Files on your Local Computer   Files on the SureDesk™ and SureFiles™ The SureDesk™ allows you to access files on the server from anywhere. The server drives are located under Network Location. The S: Drive is a shared ...

SureDesk™ User Guide Installing Citrix Find out how to install the Citrix software needed to access the SureDesk™. Add Login Portal as a Trusted Site Logins may not work correctly, especially on IE until the portal is a trusted site and compatability mode is set. Login to your SureDesk™ ...

SureDesk™ User Guide   Note If you have forgotten your SureDesk™ password, please email This email address is hidden from email harvesters via JavaScript or call 800-882-8701.   Change Your Password On the SureDesk™ web panel go to Settings. Go to the password section and click Change Password. Type in your old password, then type in the ...

SureDesk User Guide

SureDesk User Guide SureDesk User Guide SureDesk Pro (Using Citrix) Find out how to install and use Citrix, the program that allows you to access the SureDesk™ Standard. SureDesk Basic (Using RDP) Signed up for SureDesk™ Basic? Find out how how to access your desktop through Remote Desktop Program (RDP). Security Learn ...

QuickBooks Tips

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     While using QuickBooks you may encounter annoying ...

Adobe Reader crashes when printing

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     If you are trying to print from ...

"Connection to your desktop has been interrupted" message

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     What does it mean if you see ...

The SureDesk™ at a Glance Computers are not quite like TVs - when you turn them on, you actually interact with your computer in many ways.  This takes some training, both for the computer and for you. For our part the SureDesk™ is a balancing act to find the ...

Installing_Citrix_for_SureDesk

SureDesk User Guide   SureDesk Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk. Note If you are having trouble logging in ...

For safety and security there are rules for the passwords you need to access your SureDesk™ and SureFiles™.   Password must meet complexity requirements Your password must: not contain your user account or parts of your full name that exceed two consecutive characters. be at least six characters in ...

What if I am having problems getting my login to work from a new machine?

It is most likely that you need a browser add-on installed. To fix this, look towards the top of the browser and find a bar that says: "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..." All you need to do is click ...