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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Work For Topaz
Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
- 8 Tips for a Healthier Laptop
- SureDesk Login Server Issue July 2, 2018
- Installing_Citrix_for_SureDesk
- SureDesk Citrix Help Trusted Sites
- Customer Support
- Business News
- Celebrity News
Best Practice Tips for SureDesk Performance
Below please find our latest usability tips intended to ensure your SureDesk™ performance is at its best. If you have any questions – or any other helpful tips you would like us to share – let us know at This email address is hidden from email harvesters via JavaScript Thanks, from Your Solutions ...How to Use Task Manager on SureDesk
Task Manager
SureDesk comes equipped with a Task Manager program similar to the one that you are accustomed to by pressing CTRL-ALT-DELETE on your Windows PC at home.
If you find that a browser or other application seems to be frozen you can close it by using this program. ...Tips to Launch Your SureDesk
Tips to Launch Your SureDesk
Login Instructions
1. Open Citrix Receiver (if not a shortcut on your taskbar, go to Start Menu and search for Citrix)
2. Enter https://SO5.suretech.com
3. Enter your username and password
4. SureDesk will open ...How to Uninstall a Microsoft Update
How to Uninstall a Microsoft Update
Follow steps below to uninstall the broken update KB3163017 OR KB3163018 on Windows 10 or KB3159398 on Windows 7.
Windows 10
1. Open Settings
2. Navigate to Update & Security
3. Click Window Update
3. Select Advanced Options
...Restoring files
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibilitiy Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix To recover deleted files on your SureDesk: Open ...Text Readability
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix To adjust the readability of text on the ...Uninstalling Citrix
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix Often Citrix requires older versions to be removed ...Accessing shared drives using WebDAV
SureDesk™ User Guide If you have WebDAV enabled on one of your company drives you can map the drive to your local computer. If you would like WebDAV enabled on a drive please contact This email address is hidden from email harvesters via JavaScript Once this is done you can follow the below steps. Please ...SureDesk - Using Remote Desktop Program - RDP
SureDesk™ User Guide You must use Internet Explorer to access the SureDesk™ Remote Desktop Application. If you are using Internet Explorer 10 or later you will need to add both http://www.suretech.com and https://rdp.suretech.com to your trusted sites. Go to Tools menu. Select Internet Options. ...Outlook 2013 Customization
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix For some users Microsoft Outlook 2013 can ...Disconnecting
SureDesk™ User Guide SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Disconnecting Disconnecting leaves your SureDesk™ open and running so you can connect without launching the SureDesk™ again. You can leave programs running on your SureDesk™. As ...IE 10 Pop Up Blocker
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix To turn on and off the pop-up ...SureDesk™ User Guide Note If you have forgotten your SureDesk™ password, please email This email address is hidden from email harvesters via JavaScript or call 800-882-8701. Change Your Password On the SureDesk™ web panel go to Settings. Go to the password section and click Change Password. Type in your old password, then type in the ...
SureDesk User Guide
SureDesk User Guide
SureDesk Pro (Using Citrix)
Find out how to install and use Citrix, the program that allows you to access the SureDesk™ Standard.
SureDesk Basic (Using RDP)
Signed up for SureDesk™ Basic? Find out how how to access your desktop through Remote Desktop Program (RDP).
Security
Learn ...QuickBooks Tips
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix While using QuickBooks you may encounter annoying ...Adobe Reader crashes when printing
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix If you are trying to print from ..."Connection to your desktop has been interrupted" message
SureDesk™ User Guide Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix What does it mean if you see ...
Installing_Citrix_for_SureDesk
SureDesk User Guide SureDesk Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk. Note If you are having trouble logging in ....png){kind=small}
For safety and security there are rules for the passwords you need to access your SureDesk™ and SureFiles™.
Password must meet complexity requirements
Your password must:
not contain your user account or parts of your full name that exceed two consecutive characters.
be at least six characters in ...