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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Work For Topaz
Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
- 8 Tips for a Healthier Laptop
- SureDesk Login Server Issue July 2, 2018
- Installing_Citrix_for_SureDesk
- SureDesk Citrix Help Trusted Sites
- Customer Support
- Business News
- Celebrity News
| Accredited NOC Services | Per | Frequency | Price |
|---|---|---|---|
| Setup Fee | Device | One Time | $45 |
| 8 X 5 Remediation Services | Device | Monthly | $45 |
| 24 X 7 Remediation Services | Device | Monthly | $70 |
| Backup Management / Monitoring Services | Backup Job | Monthly | $85 |
| Antivirus Management / Monitoring Services | Customer | Monthly | $85 |
| 8 X 5 SonicWALL Managed Firewall Service | Device | Monthly | $85 |
| 24 X 7 SonicWALL Managed Firewall Service | Device | Monthly | $125 |
| All NOC services require monitoring licenses to be purchased separately. For Managed Firewall See Service Level Agreement for additional requirements |
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| Autotask PSA Suite | Per | Frequency | Price |
| Setup Fees | |||
| Initial Setup (2-4 users) | Reseller | One Time | $495 |
| Initial Setup (5 or more users) | Reseller | One Time | $995 |
| Per User Setup Fee (in addition to Initial Setup) | Reseller | One Time | $99 |
| Quickbooks Integration (2 or less users) | Reseller | One Time | $495 |
| Quickbooks Integration (3 or more users) | Reseller | One Time | $995 |
| Monthly Fees | |||
| Technician Access License (per user, minimum 2 users) | Reseller | Monthly | $55 |
| Autotask LiveMobile® Licenses | Reseller | Monthly | $10 |
| Autotask Client Access (unlimited users) | Reseller | Monthly | $100 |
| MS Exchange 2003 extension | Reseller | Monthly | $10 |
| Demand Generation Services | Per | Frequency | Price |
| eConnect - Email Marketing | Reseller | Monthly | $50 |
| eConnect - Newsletter Service | Reseller | Monthly | $50 |
| Direct Mail Campaign | Reseller | Campaign | $850 |
| Digisense Services | Per | Frequency | Price |
| 500GB Appliance | Customer | Monthly | $175 |
| 1.0TB Appliance | Customer | Monthly | $275 |
| 1.5TB Appliance | Customer | Monthly | $425 |
| The Digisense appliance pricing does not include the cost of the Amazon offsite storage. | |||
| Enterprise Help Desk Services | Per | Frequency | Price |
| Setup Fee | End User | One Time | $25 |
| First Level Support (5:00am-6:00pm PT, M-F) | End User | Monthly | $25 |
| First Level Support 24 X 7 | End User | Monthly | $35 |
| At least one Service-Now license will be required to handle escalations, this may included in the See Service Level Agreement for additional requirements Volume discounts may apply |
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| IT Service Management Suite (Service-Now) | Per | Frequency | Price |
| Technician Level Access | Technician | Monthly | $75 |
| Self Service Access | End User | N/A | FREE |
| Level Platforms Services | Per | Frequency | Price |
| Setup Fee for Starter Package | Reseller | One Time | $250 |
| Starter Package | Reseller | Monthly | $195 |
| 3 - Site Package | Reseller | Monthly | $275 |
| 5 - Site Package | Reseller | Monthly | $395 |
| 10 - Site Package | Reseller | Monthly | $745 |
| 20 - Site Package | Reseller | Monthly | $1,395 |
| The Starter Package includes 1 Virtual Service Center, 1 site license and 1 Quickstart installation Sites defines as 254 IP Devices Total (254 desktops / 20 Windows servers) |
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| MX Logic Services | Per | Frequency | Price |
| Email Defense Services | |||
| Setup Fee | Domain | One Time | $7.50 |
| Critical Defense | End User | Monthly | $1.15 |
| Ultimate Defense | End User | Monthly | $1.50 |
| Ultimate Access | End User | Monthly | $2.00 |
| Web Defense Services | |||
| Setup Fee | Domain | One Time | $7.50 |
| Content Control | End User | Monthly | $1.90 |
| Threat Control | End User | Monthly | $2.65 |
| Total Control | End User | Monthly | $3.60 |
| Email Archive Services | |||
| Archive Compliance Control | |||
| Setup Fee | Customer | One Time | $1,200.00 |
| Base Compliance Control Service | End User | Monthly | $11.25 |
| Surveillance Control Service | End User | Monthly | $37.50 |
| Additional Storage - 1GB | End User | Monthly | $7.50 |
| Archive Storage Control | |||
| Setup Fee | Customer | One Time | $575.00 |
| Base Storage Control Service | End User | Monthly | $6.38 |
| Additional Storage - 1GB | End User | Monthly | $7.50 |
| Discounts are per customer and are not cumulative. Additional volume discounts available above 400 users. |
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| Onsite Support Services | Per | Frequency | Price |
| Desktop T&M Rate | Hour | As Required | $105 |
| Server / Network T&M Rate | Hour | As Required | $150 |
| Additional Costs | |||
| Travel time < 50 miles | N/A | N/A | $0 |
| Travel time < 50 miles / 50 miles | Hour | As Needed | $60 |
| Silverback Services | Per | Frequency | Price |
| Device Monitoring Service | Device* | Monthly | $35 |
| *Device is defined as a single IP based device or Application (Citrix, MX Exchange, MS SQL) **Applications are Citrix, MS Exchange and MS SQL. |
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| SonicWall Services | Per | Frequency | Price |
| Hosted SonicWall GMS | Device | Monthly | $35 |