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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
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Service Outage for Hosted Microsoft Exchange Services Due to Thunderstorm at Data Center - July 6, 2008 (One Hour and 28 Minutes)
This morning, we experienced a service outage starting at 8:42 AM EDT. Service to most customers was restored by 9:55 AM, with all customers having full service by 10:10 AM.
The outage was initially caused by a primary power outage at our Saratoga Springs data center (the result of a severe thunderstorm):
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This was followed by issues with some of the UPS ((Usually!) Uninterruptible Power Supply) units being unable to continue providing power until the data center backup power became available. This resulted in server shutdowns which caused the service outage.
You may be thinking:
Why didn't your redundant datacenter in San Francisco kick in? Why didn't your 4000 kilowatt diesel generators kick in? The answer is, we don't have them.
What we do have is our "Guaranteed Availability with 24/7 monitoring of server systems and a 99.9% Service Level Agreement" which is satisfied year after year. We continually strive to offer you the very best prices with the highest level of support and reliability. We are constantly upgrading our infrastructure striving for 100% uptime for all of our systems.
We have taken the following two measures immediately following this morning's power failure:
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greatly reduce the likelihood of server shutdowns caused by power outage
a. Implementing additional monitoring of our UPS battery packs, with 'deep-discharge' activities to be scheduled as necessary
b. Adding additional UPS's in our racks to increase the amount of time we can run on battery power before server shutdowns occur
2. greatly speed the restoration of service following a server shutdown situation
a. staggering startups of clustered servers to prevent issues with Windows clustering services failing to start automatically
b. increasing physical location diversity for key servers to reduce probability of all servers for a particular function being affected by an outage
We have already implemented key actions in the above 2 areas, and we will continue implementing these actions over the next several days.
Thank you,
Topaz Group Ventures