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Hackers and exploits and viruses, oh my!
The recent WannaCry ransomware virus outbreak has a lot of people wondering how to keep themselves safe from hackers. There will be the usual folks who say you should stay away from Windows machines because they are the only ones with vulnerabilities. Or that it's all the NSA's fault ...How do I Protect from Ransomware
Ransome Ware We are seeing an increase in the number of incidents where: · You receive an email asking you to click on a link or open attachment. NEVER DO THIS UNLESS YOU ARE ABSOLUTELY SURE WHO THE SENDER IS AND YOU ARE EXPECTING THE EMAIL. · The message ...Solutions Specialist 1 (Microsoft Admin Level II)
Solutions Specialist 1 (Microsoft Admin Level II) Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team. Role Objective: Support the Solutions Operation team ...Project Manager
Project Manager Role Objective: Document business and technology processes and mitigating technology risks through extraordinary communication skills and process driven critical thinking. Identify, communicate, and manage project activity risks and opportunities in order to maximize return on resource utilization. Skills: Deliverables: Task-driven with great schedule management skills Increase efficiency ...Sales Administrator
Sales Administrator Position Details: SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek one extraordinary Sales Administrator to join our Business Analysis team. Position offers opportunity to work with a variety of businesses through the sales, on boarding and ...Senior Developer
SureTech.com is a growing IT start-up serving small to medium-sized businesses nationwide. We are looking for an experienced Senior Developer. Your duties would include: Position Requirements: 5+ Year's experience in PHP. Experience with at least one of .Net, Perl, Java, C/C++, VB Ability to think on their own. Ability ...Social Media and Project Manager Position Available
SureTech.com is a rapidly growing IT company serving small to medium-sized businesses nationwide. We are looking for a Social Media Maven (SMM) to be responsible for spreading the SureTech.com customer experience accross the interwebs wherever our services may be valued. This includes working on content within SureTech.com ...Dispatch Manager
Dispatch Manager Role Objective: To be the first contact presenting, promoting and delivering the SureTech service promise to all SureTech customers. To internalize and build on the SureTech mission and Brand Experience by maximizing customer satisfaction with the delivery of SureTech services. Skills: Deliverables: Highly developed empathy and emotional intelligence ...Recent Posts (more...)
- Sales Administrator
- Solutions Specialist 1 (Microsoft Admin Level II)
- SureDesk Login Issue December 26, 2019
- SureDesk File Server Disconnect December 23, 2019
- SureDesk Server Crash September 6, 2018
- 8 Tips for a Healthier Laptop
- SureDesk Login Server Issue July 2, 2018
- Installing_Citrix_for_SureDesk
- SureDesk Citrix Help Trusted Sites
- Customer Support
- Business News
- Celebrity News
SureDesk™ 5.0 release June 14, 2016
New Features and Fixes
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Dramatically improved performance and Stability
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Support of Cached Mode in outlook for improved responsiveness in outlook
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The latest upgrades to Citrix HDX for improved video playback and performance
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The default printer is set by Citrix protocol to select the default printer from the local device from which you launched your SureDesk. If your company also has SNS Manged Network Printers, you can toggle to select the network printer you want to choose.
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Continued enhancements to our Open Compute unlimited performance architecture
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Application Updates
o FireFox
o LastPass
o EverNote
o IE 11
o Acrobat Reader
o Silverlight
o Flash Player
o Microsoft Office 2016
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Across the board upgrades to Server 2012 R2
Scheduled Fixes
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Adobe Flash may present an Update Dialog that will not work – scheduled fix for August 5
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True SureApp streaming
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Upgraded Adobe Acrobat DC (requires Adobe Creative Cloud licensing)
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Single Sign On - scheduled for September 2016
o SureDesk
o Office365
o SNS
Standard SureDesk™ Requirements
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500kbs download and 300kbs upload dedicated to SureDesk™ with no greater than 95ms ping lag to Amazon’s Availability Zone US-East
- Recommended rule of thumb for average needs is 1MB up/down per user per office
Known Issues and Requested Features
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Outlook Search sometimes generates an incorrect "Search Isn't Optimized" error related to "Windows Search Service" Search should work just fine in Outlook and in File Explorer despite the incorrect warning.
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QuickBooks 2016 Bank Feeds throw an error message after each transaction. This message can be dismissed and proceed to next transaction. We are working with QuickBooks engineers to resolve the connection issue.
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QuickBooks 2016 Batch Transactions receive error message. We are working with QuickBooks engineers to resolve the connection issue.
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When you launch QuickBooks the UserName field may show an unrecognized name. This is not related all all to file access. It's simply that Quickbooks application recalls the last user name that launched the application from the whole network.
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Adobe Acrobat XI is now no longer supported and may have unexpected behaviors. Adobe Acrobat DC is the latest Adobe and now supported.