Dear SureDesk™ Users,

At 7:45 am ET this morning we identified an issue affected QuickBooks usage.  We investigated the issue and resolved the application processing issue by 11:15 am ET.  We determined the underlying cause was due to an internal Quickbooks applciation service that was in a hung state.  We will be improving our monitoring system alrets to incldue monitoring on internal application services to ensure we can more quickly identify hung application services and resolve the issue more expediently.

We strive for better than 99.9% uptime and are glad to report that over past 6 month we continue to exceed this service estimate.


If you have any questions, please email This email address is hidden from email harvesters via JavaScript  or call 1-800-882-8701 x1.



Thank You,

- Your SureTech™ Solutions Team