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        <title>FAQs</title>
        <description>FAQs</description>
        <link>http://topaz.net/5912</link>
        <lastBuildDate>Fri, 30 Jul 2010 11:46:55 -0400</lastBuildDate>
        <generator>FeedCreator 1.7.2</generator>
        <item>
            <title>SureBack Highlights and Default Retention Policy </title>
            <link>http://topaz.net/14314/SureBack_Highlights_and_Default_Retention_Policy</link>
            <description><![CDATA[<p><span style="background-color:transparent;font-style:normal;font-family:Arial;color:#000000;font-size:24pt;vertical-align:baseline;font-weight:bold;">SureBack Highlights and Default Retention Policy </span><br /><br /><span style="background-color:transparent;font-style:normal;font-family:Arial;color:#000000;font-size:14pt;vertical-align:baseline;font-weight:bold;">Backup Highlights:</span></p>
<ul><li style="background-color:transparent;list-style-type:disc;font-style:normal;font-family:Verdana;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;"><span style="background-color:transparent;font-style:normal;font-family:Arial;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;">Data is backed up, once as a full seed copy, then incrementally, everyday (M-F)</span></li>
    <li style="background-color:transparent;list-style-type:disc;font-style:normal;font-family:Verdana;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;"><span style="background-color:transparent;font-style:normal;font-family:Arial;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;">All changes are kept for a default of 7 days</span></li>
    <li style="background-color:transparent;list-style-type:disc;font-style:normal;font-family:Verdana;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;"><span style="background-color:transparent;font-style:normal;font-family:Arial;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;">Backup sets are fully encrypted with user chosen pass-phrase</span></li>
    <li style="background-color:transparent;list-style-type:disc;font-style:normal;font-family:Verdana;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;"><span style="background-color:transparent;font-style:normal;font-family:Arial;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;">Backup sets can be restored via web portal or external hard copy with client software on location </span><span style="background-color:transparent;font-style:italic;font-family:Arial;color:#000000;font-size:9pt;vertical-align:baseline;font-weight:bold;">(encryption phase phrases cannot be recovered, data cannot be restored without pass-phrase)</span></li>
    <li style="background-color:transparent;list-style-type:disc;font-style:normal;font-family:Verdana;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;"><span style="background-color:transparent;font-style:normal;font-family:Arial;color:#000000;font-size:10pt;vertical-align:baseline;font-weight:normal;">All Off-site Backup sets redundant and mirrored ...</span></li></ul>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Mon, 12 Jul 2010 16:02:26 -0400</pubDate>
            <guid>http://topaz.net/14314/SureBack_Highlights_and_Default_Retention_Policy</guid>
        </item>
        <item>
            <title>What do I get for my IT Budget?</title>
            <link>http://topaz.net/14167/What_do_I_get_for_my_IT_Budget</link>
            <description><![CDATA[<h1>Most IT Budgets just maintain your status quo</h1>
<p>In this age of constant change why do most budgets contain very little room for improving efficiency and communications?</p>
<p>Because most IT budgets are maintaining <a href="http://suretech.com/14164/What_does_my_IT_Cost.html">90% of what they don't need</a> to get the 10% the actually use.</p>
<p><img border="1" hspace="15" alt="Where your IT Budget gets wasted" vspace="15" align="middle" width="480" height="270" src="http://imgdr.massmind.com/uploads/suretech/images/70-30-split.jpg" /></p>
<p>SureTech.com's mission is to allow you to share the basic infrastructure that doesn't provide core value to your business, and allow you to focus your budet on the innovation and efficiency that let's you be the best in the world at what you do, instead needing each of our customers to also be best in the world at managing equipment and networks.</p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Thu, 13 May 2010 13:24:40 -0400</pubDate>
            <guid>http://topaz.net/14167/What_do_I_get_for_my_IT_Budget</guid>
        </item>
        <item>
            <title>What does my IT Cost?</title>
            <link>http://topaz.net/14164/What_does_my_IT_Cost</link>
            <description><![CDATA[<h1>Complexity and Onsite Maintenance are EXPENSIVE</h1>
<p>The vast majority of IT costs for the typical organization are related to emergency repairs and the labor, equipment and primarily, lost productiviyt costs associated with a system not functioning optimially.</p>
<p>Proper maintenance to try to minimize repair costs is the next greates IT expense.</p>
<p>The equipment that most companies associate with IT costs is actually the smallest component of an overal IT cost.</p>
<p><a href="http://imgdr.massmind.com/uploads/suretech/images/IT Costs.png"><img border="1" hspace="12" alt="IT Costs - A look below the water line" vspace="12" align="middle" width="450" height="287" src="http://imgdr.massmind.com/uploads/suretech/images/IT Costs.png" /></a></p>
<p>The first place to focus therefore is on the biggest cost - inefficiency or instability in your systems.</p>
<h1>Simplify and Outsource</h1>
<p><a href="http://suretech.com/14167/What_do_I_get_for_my_IT_Budget.html">The absolutely biggest cost factor, and source of instability, is simply in maintaining networks and equipment communications</a>.</p>
<p>These days a CPU or most individual computer components are pretty simple.  They are designed to do the same thing over and over with extremely low failure rates.</p>
<p>The source of 90% of failure points is in the connection between components or the configuration of components.</p>
<p>90% of these connections and configurations are standard infrastructure that not only has to be set up UNDERNEATH most business services, but they need CONSTANT MAINTENANCE and updates as different components are continually upgraded and as technology evolves.</p>
<p>What your business actually uses, in other words, is the last 10% of the cost which is the applications and data with which your company interacts.</p>
<p>So why would you figure out how to mine coal, store it, burn it, convert it to electricity, store the electricity, transfer the power and ...</p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Thu, 13 May 2010 11:57:24 -0400</pubDate>
            <guid>http://topaz.net/14164/What_does_my_IT_Cost</guid>
        </item>
        <item>
            <title>What do I do if my SureDesk™ is slow or freezes? </title>
            <link>http://topaz.net/13421/What_do_I_do_if_my_SureDesk_is_slow_or_freezes</link>
            <description><![CDATA[<p>Like any Windows XP machine, the SureDesk benefits and sometimes suffers from Memory Leakage.  This can cause an XP computer to run slow or be intermittently non-responsive.</p>
<p>A likely fix for these slowdowns is to restart the desktop.</p>
<ul><li>Go to <b>Start Menu</b> -&gt; <b>Shut Down</b>.</li>
</ul><p style="margin-left:40px;"><img width="241" height="82" alt="" src="http://imgdr.massmind.com/uploads/suretech/images/suredeskrestart.png" /></p>
<ul><li>Select <b>Restart</b> from the drop down menu.</li>
</ul><p>The SureDesk will shut down and you will have to wait a few moments for the SureDesk to restart before you can launch the Citrix viewer again.</p>
<p><i>Also if you notice that Windows updates are available to install, installing these updates will help as well.</i></p>]]></description>
            <author>Josh Little</author>
            <source>topazgroup</source>
            <pubDate>Fri, 15 Jan 2010 12:08:13 -0400</pubDate>
            <guid>http://topaz.net/13421/What_do_I_do_if_my_SureDesk_is_slow_or_freezes</guid>
        </item>
        <item>
            <title>SureDesk™ Care &amp;amp; Feeding</title>
            <link>http://topaz.net/13332/SureDesk_Care_amp_Feeding</link>
            <description><![CDATA[<p><span style="line-height:29px;font-family:Calibri, sans-serif;color:rgb(54,95,145);font-size:24px;" class="Apple-style-span">The SureDesk is a Work in Progress<img hspace="5" alt="" vspace="5" align="right" width="248" height="125" src="http://imgdr.massmind.com/uploads/suretech/images/SureDesk%20Lappy.png" /></span></p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways.  This takes some training, both for the computer and for you.</p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">For our part the SureDesk is a balancing act to find the optimal balance between four separate goals: performance, cost efficiency, flexibility and security.  Our commitment is to provide solutions that to the greatest extent possible provide the best of each of these goals.</p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">Most of you will have had years of training with your physical PCs, Macs and Laptops.  We've worked very hard to make the SureDesk as similar as possible, but it's just a little bit different in some ways and a little bit the same in others. </p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">The better you can understand the SureDesk, the better the experience is likely to work for you.</p>
<p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">Please keep in mind:</p>
<ul style="padding-bottom:0px;padding-left:40px;padding-right:0px;color:#31332f;padding-top:0px;"><li style="line-height:18pt;font-family:Calibri, sans-serif;font-size:13pt;">The SureDesk does not exist anywhere that you can touch it. We rely on &quot;virtualization&quot; technology to assemble your SureDesk from servers that deliver Memory, Processing Power and Applications that are all stitched together to present you with a &quot;virtual&quot; desktop.</li>
</ul><p style="line-height:18pt;font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">How this is different from what you may ...</p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 23 Dec 2009 09:44:30 -0400</pubDate>
            <guid>http://topaz.net/13332/SureDesk_Care_amp_Feeding</guid>
        </item>
        <item>
            <title>How do you Setup SureMail™ on Android or other devices?</title>
            <link>http://topaz.net/13324/How_do_you_Setup_SureMail_on_Android_or_other_devices</link>
            <description><![CDATA[<p> </p>
<p>How to Setup SureMail<span style="line-height:115%;font-family:Calibri, 'sans-serif';font-size:11pt;"></span> on Android or other devices.</p>
<ol><li>You can sync with a Microsoft Exchange Server 2003 Service Pack 2 (SP2) or Microsoft Exchange Server 2007.</li>
    <li>On the All application menu click <b>Mail</b>.</li>
    <li>Then, on the Choose a mail provider screen, click <b>Microsoft Exchange ActiveSync</b>.</li>
    <li>Enter the Exchange ActiveSync account details and then click <b>Next</b>.</li>
    <li>Select the type of information you want to synchronize and then click <b>Finish setup</b>.</li>
    <li>Note that your corporate Exchange Server must support auto-detect for the phone. Consult your systems administrator</li>
</ol><p> </p>
<p>Fill in the following</p>
<p>USING NT4</p>
<p>Email: Your email<br />
Server: mail.thoughtbus.com<br />
Domain: ENOMIA<br />
UN: Your username<br />
PW: Your Password</p>
<p>SSL: YES</p>
<p>USING UPN</p>
<p>Email: YoureEmail<br />
Server: mail.thoughtbus.com<br />
Domain: &lt;leave blank&gt;<br />
UN: Your username<br />
PW: Your Password</p>
<p>SSL: YES</p>]]></description>
            <author>Josh Little</author>
            <source>topazgroup</source>
            <pubDate>Fri, 18 Dec 2009 15:18:07 -0400</pubDate>
            <guid>http://topaz.net/13324/How_do_you_Setup_SureMail_on_Android_or_other_devices</guid>
        </item>
        <item>
            <title>My Printers Don't Show up on my SureDesk™?</title>
            <link>http://topaz.net/13230/My_Printers_Don_t_Show_up_on_my_SureDesk</link>
            <description><![CDATA[<p>If you are using your new T8 SureDesk remote desktop and your printers do not appear to be accesable follow these steps.</p>
<p> </p>
<ol><li>Shutdown the desktop and restart it.</li>
    <li>Go get coffee (Optional).</li>
    <li>This should fix the problem.</li>
    <li>If the problem persists contact <a href="mailto:solutions@suretech.com">solutions@suretech.com</a></li>
</ol>]]></description>
            <author>Josh Little</author>
            <source>topazgroup</source>
            <pubDate>Wed, 18 Nov 2009 13:06:38 -0400</pubDate>
            <guid>http://topaz.net/13230/My_Printers_Don_t_Show_up_on_my_SureDesk</guid>
        </item>
        <item>
            <title>Exchange ActiveSync: Windows Moble 6.0 Setup</title>
            <link>http://topaz.net/13108/Exchange_ActiveSync_Windows_Moble_6_0_Setup</link>
            <description><![CDATA[<div class="Section1">
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:12pt;">Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard</span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></i></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><u><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Pre-requisites for wireless setup</span></u></i></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">You will need the following items to get started:</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;text-indent:-.25in;margin:0in 0in 0pt .5in;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">-          Thoughtbus mailbox</span></p>
<p style="line-height:normal;text-indent:-.25in;margin:0in 0in 0pt .5in;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">-          Active Internet connection to Windows Mobile Smartphone</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></i></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><u><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Wireless ActiveSync setup</span></u></i></b></p>
<ol style="margin-top:0in;" type="1"><li style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Ensure that your wireless device is in an area with good data network reception.</span></li>
    <li style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">From your main screen, choose Start</span></li>
</ol><p style="line-height:normal;margin:0in 0in 0pt .5in;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"><img src="http://www.thoughtbus.com/customer_support/SetupConnection/Procedures/Wireless%20ActiveSync%20setup%20for%20Windows%20Mobile%206%20Standard_files/image001.jpg" width="233" height="491" alt="" /></span></p>
<ol style="margin-top:0in;" type="1" start="3"><li style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Then, choose Messaging:</span></li>
</ol><p style="line-height:normal;margin:0in 0in 0pt .5in;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"><img src="http://www.thoughtbus.com/customer_support/SetupConnection/Procedures/Wireless%20ActiveSync%20setup%20for%20Windows%20Mobile%206%20Standard_files/image002.jpg" width="232" height="492" alt="" /></span></p>
<ol style="margin-top:0in;" type="1" start="4"><li style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">On the next screen, select Add ...</span></li></ol></div>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Wed, 28 Oct 2009 09:33:03 -0400</pubDate>
            <guid>http://topaz.net/13108/Exchange_ActiveSync_Windows_Moble_6_0_Setup</guid>
        </item>
        <item>
            <title>Installing Citrix</title>
            <link>http://topaz.net/13048/Installing_Citrix</link>
            <description><![CDATA[<p>Installing Citrix</p>
<p>1.  Log in using your Username, Password and Domain.</p>
<p><img style="width:501px;height:149px;" height="232" alt="" width="733" src="http://imgdr.massmind.com/uploads/suretech/images/citrixinstall1.png" /><br />
2. After logging in it will ask you to download the Citrix program.  Select the checkbox to agree to the Citrix license agreement and select Download.</p>
<p><br />
3.  Download the file, which is called DesktopReceiver.msi.</p>
<p><br />
4.  After the download click Run.</p>
<p><img style="width:386px;height:186px;" height="208" alt="" width="428" src="http://imgdr.massmind.com/uploads/suretech/images/citrixinstall3.png" /><br />
5.  Click Yes to allow USB support.</p>
<p><br />
6.  Click Install.</p>
<p><br />
7.  After the installation is completed click Close.  <br /><img style="width:449px;height:210px;" height="328" alt="" width="732" src="http://imgdr.massmind.com/uploads/suretech/images/citrixinstall2.png" /></p>
<p>8.  A bar will appear at the top of the browser. You will need to right click the bar and select run program.</p>
<p><img style="width:510px;height:50px;" height="77" alt="" width="922" src="http://imgdr.massmind.com/uploads/suretech/images/citrixinstall4.png" /><br />
9.  You must restart the computer for the changes to take effect. You will be given an option to restart now or later.</p>
<p><br />
10.  Log in again.</p>
<p><br />
11.  When you first log in it will ask you if you want to allow access to the local drives and if it should ask you again the next time you log in. Select Allow access and Never ask again. <br />
 </p>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Thu, 15 Oct 2009 09:32:27 -0400</pubDate>
            <guid>http://topaz.net/13048/Installing_Citrix</guid>
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        <item>
            <title>What are the Password Rules for my SureDesk™?</title>
            <link>http://topaz.net/13023/What_are_the_Password_Rules_for_my_SureDesk</link>
            <description><![CDATA[<p style="line-height:22pt;margin:0in 0in 0pt;"><span style="font-family:Calibri, sans-serif;color:#365f91;font-size:18pt;">The Rules are Complicated</span></p>
<p style="line-height:18pt;"><span class="Apple-style-span" style="font-family:Calibri, sans-serif;font-size:17px;color:rgb(49,51,47);">Windows has arcane and complicated rules about mixing letters, numbers and symbols in at least 8 characters.  Windows also has annoying rules about not repeating your password.</span></p>
<p style="line-height:18pt;"><span class="Apple-style-span" style="font-family:Calibri, sans-serif;font-size:17px;color:rgb(49,51,47);">These rules are currently enforced for your protection.  We are considering more relaxed rules in the future.  For now we apologize for any inconvenience, but are glad for the upside which is your passwords must be secure.</span></p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Thu, 08 Oct 2009 20:58:50 -0400</pubDate>
            <guid>http://topaz.net/13023/What_are_the_Password_Rules_for_my_SureDesk</guid>
        </item>
        <item>
            <title>How do I change my Password on the Mac SureDesk 2.0?</title>
            <link>http://topaz.net/13022/How_do_I_change_my_Password_on_the_Mac_SureDesk_2_0</link>
            <description><![CDATA[<p style="line-height:22pt;margin:0in 0in 0pt;"><span style="font-family:Calibri, sans-serif;color:#365f91;font-size:18pt;">Send the windows command ctrl-alt-delete</span></p>
<p style="line-height:18pt;"><span style="font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">To reset your password on a windows machine you need to press ctrl-alt-delete simultaneously on a windows keyboard. </span></p>
<p style="line-height:18pt;"><span style="font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">On a Mac the command is ctrl-cmd-del if you have an extended keyboard. (del in this case is the delete key in the home/end key group on an extended keyboard)</span></p>
<p style="line-height:18pt;"><span style="font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">If you have a compact keyboard or a laptop keyboard you don't have this extended del key (not the main delete/backspace key).<span class="Apple-style-span" style="color:rgb(0,0,0);font-family:'Trebuchet MS', Helvetica, Arial, Tahoma, Verdana, sans-serif;font-size:12px;"> </span></span></p>
<p style="line-height:22pt;margin:0in 0in 0pt;"><span style="font-family:Calibri, sans-serif;color:#365f91;font-size:18pt;">Sending the command on a compact keyboard</span></p>
<p style="line-height:18pt;"><span style="font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">The first trick is to select &quot;enhanced keyboard support&quot; from the Keyboard menu in the Citrix ICA Client navigation at the top of your window.</span></p>
<p style="line-height:18pt;"><span style="font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">Once this is selected press fn-ctrl-alt-delete and you should get the login manager popup. (in this case alt is the same as the option key and delete is the main delete/backspace key)</span></p>
<p style="line-height:18pt;"><span style="font-family:Calibri, sans-serif;color:#31332f;font-size:13pt;">From that window just select the &quot;change password&quot; button.</span></p>
<p style="line-height:22pt;margin:0in 0in 0pt;"><span style="font-family:Calibri, sans-serif;color:#365f91;font-size:18pt;">Please see the <a href="/13023">Windows Password Rules FAQ</a></span></p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Thu, 08 Oct 2009 20:52:09 -0400</pubDate>
            <guid>http://topaz.net/13022/How_do_I_change_my_Password_on_the_Mac_SureDesk_2_0</guid>
        </item>
        <item>
            <title>Setting Up SureMail With Entourage 2008</title>
            <link>http://topaz.net/12983/Setting_Up_SureMail_With_Entourage_2008</link>
            <description><![CDATA[<p style="margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:14pt;">Setting up Microsoft Entourage 2008 for use with Thoughtbus</span></b></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></i></b></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Introduction</span></i></b></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to set up Entourage 2008 to connect to your SureMail mailbox.  With Entourage 2008 linked to SureMail, youll have access to your SureMail e-mail and your organizations Global Address List. In addition, your Entourage Address Book will be synchronized with your Contacts, and your Entourage Calendar will be synchronized with your Exchange Calendar.  Also, when you invite other SureMail users in your organization to meetings, you can view their free/busy information.</span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">In addition, youll have read/write access to Public Folders from Entourage 2008. Note that you will only be able to see and use Public Folders that store mail items, contacts, and calendars  not those that store notes or tasks. For full access to Public Folders, log on using Outlook Web Access at <a href="https://outlook.suretech.com"><u><font color="#0000ff">https://outlook.suretech.com</font></u></a> . -- please note this is only available on Exchange 2003, not on Exchange 2007.</span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Setting up Entourage 2008</span></i></b></p>
<p class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="text-indent:-.25in;margin-left:0in;" class="MsoListParagraph"><span style="font-family:'...&lt;/div&gt;&lt;/body&gt;&lt;/html&gt;';"></span></p>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Wed, 30 Sep 2009 14:10:45 -0400</pubDate>
            <guid>http://topaz.net/12983/Setting_Up_SureMail_With_Entourage_2008</guid>
        </item>
        <item>
            <title>What is the Cloud Anyway?</title>
            <link>http://topaz.net/12886/What_is_the_Cloud_Anyway</link>
            <description><![CDATA[<p style="line-height: 22pt; margin: 0in 0in 0pt"><span style="font-family: Calibri,sans-serif; color: #31332f; font-size: 18pt">Cloud Buzz</span></p>
<p style="line-height: 18pt"><span style="font-family: Calibri,sans-serif; color: #31332f; font-size: 13pt"><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-family: Times; font-size: 15px; line-height: normal; "><img height="173" alt="WhatIsCloud" hspace="12" width="219" border="1" align="left" src="http://imgdr.massmind.com/uploads/suretech/images/WhatIsCloud.png" /></span>Everybody's heard the buzz, but most people I talk to are confused about how to understand &quot;The Cloud.&quot;  Even for many that understand the buzz or work with Cloud computers, explaining The Cloud can be daunting.</span></p>
<center><br />
</center>
<p style="line-height: 22pt; margin: 0in 0in 0pt"><span style="font-family: Calibri,sans-serif; color: #31332f; font-size: 18pt">Cloud Explanations and Illustrations</span></p>
<p style="line-height: 18pt"><span style="font-family: Calibri,sans-serif; color: #31332f; font-size: 13pt">I usually explain it using a napkin network diagram of the internet which is ...</span></p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Tue, 08 Sep 2009 20:02:43 -0400</pubDate>
            <guid>http://topaz.net/12886/What_is_the_Cloud_Anyway</guid>
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        <item>
            <title>How to change your Computer Password</title>
            <link>http://topaz.net/12870/How_to_change_your_Computer_Password</link>
            <description><![CDATA[<p class="MsoListParagraph" style="margin:0in 0in 0pt .75in;text-indent:-.25in;line-height:normal;"><span style="font-size:12pt;"><span><font face="Calibri">1.</font><span style="font:7pt 'Times New Roman';">      </span></span></span><span style="font-size:12pt;"><font face="Calibri">Start Menu -&gt; Control Panel </font></span></p>
<p class="MsoListParagraph" style="margin:0in 0in 0pt .75in;text-indent:-.25in;line-height:normal;"><span style="font-size:12pt;"><span><font face="Calibri">2.</font><span style="font:7pt 'Times New Roman';">      </span></span></span><span style="font-size:12pt;"><font face="Calibri">Select User Accounts from the control panel</font></span></p>
<p class="MsoListParagraph" style="margin:0in 0in 0pt .75in;text-indent:-.25in;line-height:normal;"><span style="font-size:12pt;"><span><font face="Calibri">3.</font><span style="font:7pt 'Times New Roman';">      </span></span></span><span style="font-size:12pt;"><font face="Calibri">Another window will pop up.  Select User Accounts again</font></span></p>
<p class="MsoListParagraph" style="margin:0in 0in 0pt .75in;text-indent:-.25in;line-height:normal;"><span style="font-size:12pt;"><span><font face="Calibri">4.</font><span style="font:7pt 'Times New Roman';">      </span></span></span><span style="font-size:12pt;"><font face="Calibri">Select Change My Password </font></span></p>
<p> </p>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 02 Sep 2009 22:02:23 -0400</pubDate>
            <guid>http://topaz.net/12870/How_to_change_your_Computer_Password</guid>
        </item>
        <item>
            <title>What if I am having problems getting my login to work from a new machine?</title>
            <link>http://topaz.net/12722/What_if_I_am_having_problems_getting_my_login_to_work_from_a_new_machine</link>
            <description><![CDATA[<p><span class="Apple-style-span" style="color:rgb(51,51,51);font-family:'Times New Roman';font-size:19px;line-height:21px;">It is most likely that you need a browser add-on installed.</span></p>

<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';color:#333333;">To fix this, look towards the top of the browser and find a bar that says:</span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';color:#333333;">&quot;This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'...&quot;</span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';color:#333333;">All you need to do is click on the bar and allow it to download and install the add-on. After the add-on is installed you should be able to login using SureDesk.</span></p>
]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 24 Jun 2009 14:20:29 -0400</pubDate>
            <guid>http://topaz.net/12722/What_if_I_am_having_problems_getting_my_login_to_work_from_a_new_machine</guid>
        </item>
        <item>
            <title>How do I load SureDesk™ from a new computer?</title>
            <link>http://topaz.net/12721/How_do_I_load_SureDesk_from_a_new_computer</link>
            <description><![CDATA[<p><span class="Apple-style-span" style="font-family:'Times New Roman';font-size:19px;line-height:21px;">T<span style="color:#333333;">o use your SureDesk you must log in using Internet Explorer version 6 or better.</span></span></p>

<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';color:#333333;">Type <a href="https://my.suretech.com/"><span style="color:#000099;">https://my.suretech.com</span></a> in the Address bar.</span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';color:#333333;">Enter your user name and password in the SureDesk</span><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';"><span style="color:#333333;"> login screen and you will have access to your files<span class="Apple-style-span" style="color:rgb(0,0,0);font-family:'Trebuchet MS';font-size:12px;line-height:normal;"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">.</span></span></span></span></p>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 24 Jun 2009 14:17:56 -0400</pubDate>
            <guid>http://topaz.net/12721/How_do_I_load_SureDesk_from_a_new_computer</guid>
        </item>
        <item>
            <title>How do I set up a printer on SureDesk™?</title>
            <link>http://topaz.net/12720/How_do_I_set_up_a_printer_on_SureDesk</link>
            <description><![CDATA[<p><span class="Apple-style-span" style="font-family:'Times New Roman';font-size:19px;line-height:21px;">If you open an application (e.g. Word) and click print you can print from the printer in your officeall printers should be configured on your SureDesk<span style="font-size:14pt;font-family:'Times New Roman';"></span>     automatically.  To select a printer, when you click print you can select from the available list of printers.<span> </span></span></p>

<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">Note: The printers that you have available on your SureDesk<span class="Apple-style-span" style="line-height:normal;"><span class="Apple-style-span" style="line-height:21px;"> will change depending on the computer you are logging in from.  </span></span></span></p>
  ]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 24 Jun 2009 14:15:28 -0400</pubDate>
            <guid>http://topaz.net/12720/How_do_I_set_up_a_printer_on_SureDesk</guid>
        </item>
        <item>
            <title>What drive do I use and how do I move files between drives while on my SureDesk™?</title>
            <link>http://topaz.net/12719/What_drive_do_I_use_and_how_do_I_move_files_between_drives_while_on_my_SureDesk</link>
            <description><![CDATA[<p><b><span style="font-size:14pt;font-family:'Times New Roman';"><span><span style="font:7pt 'Times New Roman';"> </span></span></span><span style="font-size:14pt;font-family:'Times New Roman';">Local Disk (C:</span></b><span style="font-size:14pt;font-family:'Times New Roman';">) is the local disk to each SureDesk and where My Documents are stored.  We encourage you to save large files on the Network Drive rather than local disk. <span>  </span></span></p>

<p><b><span style="font-size:14pt;font-family:'Times New Roman';">Network Drives (S:)</span></b><span style="font-size:14pt;font-family:'Times New Roman';">  The SureFiles Shared Disk Storage (S:) is the file server drive or SureFiles that everyone has access to based on permissions the client has us set up.  </span></p>
<p><span style="font-size:14pt;font-family:'Times New Roman';"></span><b><span style="font-size:14pt;font-family:'Times New Roman';">Other:</span></b><span style="font-size:14pt;font-family:'Times New Roman';">  These drives are local drives to your computer rather than SureFiles.  The names of these drives change depending on the computer you are using.</span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';"></span> </p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">If you save a file to your computer rather than on your SureFiles, you would find it in one of the Other drives. </span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">If this happens, you will only be able to access that file on that physical computer. <span> </span></span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">To move it to your C: drive or S: drive so you can access it from anywhere, simply copy it to either your C: drive or the shared S: drive. </span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">Note that this copy is doing an upload over the internet, but once it is on the SureFiles it will be fast to open.</span></p>
]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 24 Jun 2009 14:09:36 -0400</pubDate>
            <guid>http://topaz.net/12719/What_drive_do_I_use_and_how_do_I_move_files_between_drives_while_on_my_SureDesk</guid>
        </item>
        <item>
            <title>What do I do if I’m getting disconnected from my SureDesk™?</title>
            <link>http://topaz.net/12717/What_do_I_do_if_I_m_getting_disconnected_from_my_SureDesk</link>
            <description><![CDATA[
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">SureDesk is dependent on your internet connection.<span>  </span>If you keep getting disconnected from SureDesk it is likely that your internet connection may be having hiccups. </span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">Please contact us at <a href="mailto:solutions@suretech.com">solutions@suretech.com</a> to let us know right away if you are having any connection problems.<span>  </span></span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">Also, if available, log on to your desktop from another machine. Sometimes the internet connection from one machine can be working better than from another.<span>  </span></span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:115%;font-family:'Times New Roman';">The beauty of SureDesk is your same exact desktop is available from any computer. </span></p>
]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 24 Jun 2009 14:01:43 -0400</pubDate>
            <guid>http://topaz.net/12717/What_do_I_do_if_I_m_getting_disconnected_from_my_SureDesk</guid>
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        <item>
            <title>What should I do when I am stepping away from my desk while my SureDesk™ is running?</title>
            <link>http://topaz.net/12716/What_should_I_do_when_I_am_stepping_away_from_my_desk_while_my_SureDesk_is_running</link>
            <description><![CDATA[<p><span class="Apple-style-span" style="font-family:'Times New Roman';font-size:12px;">If you are stepping away from your desk, be sure to save any open files.  (This is a good idea whether you are on SureDesk or not!) We have enabled autosave for all MS Office files for added file safety.</span></p>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 24 Jun 2009 13:58:44 -0400</pubDate>
            <guid>http://topaz.net/12716/What_should_I_do_when_I_am_stepping_away_from_my_desk_while_my_SureDesk_is_running</guid>
        </item>
        <item>
            <title>How do I load SureDesk™ On a New Computer?</title>
            <link>http://topaz.net/12649/How_do_I_load_SureDesk_On_a_New_Computer</link>
            <description><![CDATA[<p>To use your SureDesk you must log in using Internet Explorer version 6 or better.</p>
<p>Start Internet Explorer and type <a href="https://my.suretech.com/">https://my.suretech.com</a> in the Address bar.</p>
<p>You will see the SureDesk login screen.</p>
<p> </p>
<p><img width="471" height="324" src="http://imgdr.massmind.com/uploads/suretech/images/suredeskinstall.png" alt="" /></p>
<p>If you see the text in red above that indicates you need to install the Virtual Acecss client, look towards the top of the browser and find a bar that says:</p>
<blockquote>
<p>&quot;This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'...&quot;</p>
<p><img width="530" height="120" src="http://imgdr.massmind.com/uploads/suretech/images/suredeskinstall2(2).png" alt="" /></p>
</blockquote>
<p>Click on the bar and select Install ActiveX control. You may get the following warning:</p>
<p><img width="466" height="217" src="http://imgdr.massmind.com/uploads/suretech/images/sd-client-warning.jpg" alt="" /></p>
<p>Click on the Install button.</p>
<p>You eventually will get the install dialog for the Virtual client</p>
<p><img width="300" height="230" src="http://imgdr.massmind.com/uploads/suretech/images/sd-client-installer.jpg" alt="" /></p>
<p>Click the Next button.</p>
<p>The client will install and eventually show the finished dialog</p>
<p><img width="400" height="306" src="http://imgdr.massmind.com/uploads/suretech/images/sd-client-finished.jpg" alt="" /></p>
<p>Click Finished and you now should be able to log in to the virtual desktop with your username and password which you should already have.</p>
<p>After you've logged in you should click on the Hosted Desktop icon to launch your desktop.</p>
<p> </p>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Fri, 05 Jun 2009 16:44:00 -0400</pubDate>
            <guid>http://topaz.net/12649/How_do_I_load_SureDesk_On_a_New_Computer</guid>
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        <item>
            <title>How do you change your Windows password?</title>
            <link>http://topaz.net/12599/How_do_you_change_your_Windows_password</link>
            <description><![CDATA[<p>To change your computer password follow these steps (the proccess is the same for Windows Vista and XP):</p>
<p> </p>
<ol><li>Go to the <b>Control Panel</b>. You can access the Control Panel through the <b>Start Menu</b>.</li>
    <li>Open up <b>User Accounts</b>.</li>
    <li>Select <b>Change your password</b>.</li>
    <li>You will need to put in your old password as well as your new password to change it.</li>
    <li>Click <b>Change Password </b>and your done.</li>
</ol><p> </p>
<p>For information on changing your SureDesk password see <a href="http://www.suretech.com/12573/How_do_you_change_your_Suredesk_password">here</a>.</p>]]></description>
            <author>Josh Little</author>
            <source>topazgroup</source>
            <pubDate>Wed, 13 May 2009 11:39:00 -0400</pubDate>
            <guid>http://topaz.net/12599/How_do_you_change_your_Windows_password</guid>
        </item>
        <item>
            <title>How do you change your SureDesk™ password?</title>
            <link>http://topaz.net/12573/How_do_you_change_your_SureDesk_password</link>
            <description><![CDATA[<p>Changing your password on your Suredesk desktop is simple.</p>
<p> 1.  From your SureDesk, position your mouse to the top middle of your window.  You will see a Citrix menu bar appear.  Click on the small keyboard icon as shown below. </p>
<p> </p>
<p>It is highly recommended to change your password from the initial password assigned by SureTech.com and periodacally thereafter.</p>
<p> </p>
<p><img alt="" width="400" height="333" src="http://imgdr.massmind.com/uploads/suretech/images/citrix pw change PM.png" /> </p>
<p> 2.  Select the <b>Change Password</b> option.</p>
<p> 3. Type in your old password and your new password and hit <b>Okay</b>.</p>
<p><img alt="" width="357" height="253" src="http://imgdr.massmind.com/uploads/suretech/images/changepassword.png" /></p>
<p> </p>
<p>For information on changing your normal Windows password see <a href="http://www.suretech.com/12599/How_do_you_change_your_Windows_password">here</a>.</p>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Wed, 06 May 2009 14:52:50 -0400</pubDate>
            <guid>http://topaz.net/12573/How_do_you_change_your_SureDesk_password</guid>
        </item>
        <item>
            <title>How to Install IT Reach</title>
            <link>http://topaz.net/12562/How_to_Install_IT_Reach</link>
            <description><![CDATA[<p>     1.   Go to <a href="https://secure.logmein.com/">https://secure.logmein.com/</a> and log in.</p>
<p>     2.   Click on &quot;<b>Installation Links&quot;</b> on the side bar</p>
<p><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/logmein1.png" /></p>
<p>     3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.</p>
<p>     4.   Copy and paste the installation link into a browser to open the installation page.</p>
<p>     5.   Read the instructions and write a name for the computer. Check the &quot;<b>I have received this link from a trusted source&quot;</b> box and hit the &quot;<b>Continue&quot;</b> button.</p>
<p><img alt="" width="431" height="318" src="http://imgdr.massmind.com/uploads/suretech/images/logmein2.png" /></p>
<p>      6.  The program will be downloaded onto the computer. After it is downloaded follow the installation instructions.</p>
<p><img alt="" width="254" height="198" src="http://imgdr.massmind.com/uploads/suretech/images/logmein3.png" /></p>
<p>      7.  Once it is done installing check the My Computers page to make sure the computer is listed.</p>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Mon, 04 May 2009 13:31:43 -0400</pubDate>
            <guid>http://topaz.net/12562/How_to_Install_IT_Reach</guid>
        </item>
        <item>
            <title>Windows Domain and Workgroup Definition</title>
            <link>http://topaz.net/12319/Windows_Domain_and_Workgroup_Definition</link>
            <description><![CDATA[<p><span style="color:#000000;">A Windows Server domain is a logical group of computers running versions of the Microsoft Windows operating system that share a central directory database. This central database (known as Active Directory starting with Windows 2000[1], also referred to as NT Directory Services on Windows NT Server operating systems, or NTDS) contains the user accounts and security information for the resources in that domain. Each person who uses computers within a domain receives his or her own unique account, or user name. This account can then be assigned access to resources within the domain.</span></p>
<p><span style="color:#000000;">In a domain, the directory resides on computers that are configured as &quot;domain controllers.&quot; A domain controller is a server that manages all security-related aspects between user and domain interactions, centralizing security and administration. A Windows Server domain is normally more suitable for moderately larger businesses and/or organizations.</span></p>
<p><span style="color:#000000;">Windows Workgroups, by contrast, is the other model for grouping computers running Windows in a networking environment which ships with Windows. Workgroup computers are considered to be 'standalone' - i.e. there is no formal membership or authentication process formed by the workgroup. A workgroup does not have servers and clients, and as such, it represents the Peer-to-Peer (or Client-to-Client) networking paradigm, rather than the centralised architecture constituted by Server-Client. Workgroups are considered difficult to manage beyond a dozen clients, and lack single sign on, scalability, resilience/disaster recovery functionality, and many security features. Windows Workgroups are more suitable for small or home-office networks.</span></p>
<p><span style="color:#000000;">A domain does not refer to a single location or specific type of network configuration. The computers in a domain can share physical proximity on a small LAN or they can be located in different parts of the world. As long as they can ...</span></p>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Sun, 15 Mar 2009 10:03:25 -0400</pubDate>
            <guid>http://topaz.net/12319/Windows_Domain_and_Workgroup_Definition</guid>
        </item>
        <item>
            <title>How do you install ViceVersa?</title>
            <link>http://topaz.net/11810/How_do_you_install_ViceVersa</link>
            <description><![CDATA[<p>ViceVersa is a program that allows you to back up or synchronize (restore missing files) files on a computer.  Installation is fairly easy.</p>
<p> </p>
<p>   1.   First you need to go to <a href="http://www.tgrmn.com/">ViceVersa website</a> to download the ViceVersa program.</p>
<p>   2.   Next run the install program and follow the on screen directions.</p>
<p> </p>
<p style="text-align:center;"><img height="313" width="402" src="http://imgdr.massmind.com/uploads/suretech/images/vversa1.png" alt="" /></p>
<p style="text-align:center;"> </p>
<p>   3.   After you first run the program you will need to select the location you want to back up or synchronize and the location you want to put the files you back up or the files you want to synchronize with.</p>
<p> </p>
<p>   4.   Next you will have to click on the <b>Change Profile Settings</b> button.</p>
<p> </p>
<p style="text-align:center;"><img height="169" width="442" src="http://imgdr.massmind.com/uploads/suretech/images/vversa2.png" alt="" /></p>
<p> </p>
<p>   5.   Then click on <b>Execution</b>. In the &quot;Method&quot; section click on the drop down menu and pick what you want the program to do (Backup, synchronize, ect.)</p>
<p> </p>
<p style="text-align:center;"><img height="440" width="484" src="http://imgdr.massmind.com/uploads/suretech/images/vversa3.png" alt="" /></p>
<p style="text-align:center;"> </p>
<p> </p>
<p>   6.   You can compare the files in each folder by selecting the <b>Compare</b> <img height="37" width="104" src="http://imgdr.massmind.com/uploads/suretech/images/vversacompare.png" alt="" /> button . </p>
<p> </p>
<p>   7.   When done hit <b>Execute</b>.  <img height="35" width="99" src="http://imgdr.massmind.com/uploads/suretech/images/vversaexecute.png" alt="" /> It will ask you to confirm, click <b>Yes</b>.</p>
<p> </p>
<p>   8.   When done click <b>Close</b>. <img height="29" width="77" src="http://imgdr.massmind.com/uploads/suretech/images/vversaclose.png" alt="" /></p>]]></description>
            <author>Josh Little</author>
            <source>topazgroup</source>
            <pubDate>Fri, 27 Feb 2009 11:00:23 -0400</pubDate>
            <guid>http://topaz.net/11810/How_do_you_install_ViceVersa</guid>
        </item>
        <item>
            <title>How do I login securely using a password?</title>
            <link>http://topaz.net/11706/How_do_I_login_securely_using_a_password</link>
            <description><![CDATA[<p>This site has two ways of recognizing members, with <a href="/11687/Why_and_how_is_it_I_m_logged_in_insecurely">email/name insecure authentication</a> and stronger email/password authentication.</p>
<p>To find out about email/name authentication <a href="/11687/Why_and_how_is_it_I_m_logged_in_insecurely">click here</a>.</p>
<p>If you are already <a href="/11687/Why_and_how_is_it_I_m_logged_in_insecurely">logged in insecurely with name/email authentication</a>:</p>
<ol><li>logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)</li>
    <li>Press login in the top left once the page reloads</li>
    <li>in the dialog that pops up enter you user name and password*</li>
    <li>you will now be logged in securely and can change view and change all your personal profile information including <a href="/11705">change your email address</a> for newsletters and for your login ID </li>
</ol><p> </p>
<p>If you are not logged in at all, simply:</p>
<ol><li>Press login in the top left of the page</li>
    <li>in the dialog that pops up enter you user name and password*</li>
    <li>you will now be logged in securely and can change view and change all your personal profile information including <a href="/11705">change your email address</a> for newsletters and for your login ID </li>
</ol><p> </p>
<p>*If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:</p>
<ol><li>Press login in the top left of the page</li>
    <li>in the dialog that pops up press &quot;need password?&quot;</li>
    <li>follow the instructions to reset your password and make sure to check your junk folder, especially if you use gmail, for our password reset email.</li>
</ol><p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Mon, 23 Feb 2009 23:44:15 -0400</pubDate>
            <guid>http://topaz.net/11706/How_do_I_login_securely_using_a_password</guid>
        </item>
        <item>
            <title>Why and how is it I'm logged in insecurely?</title>
            <link>http://topaz.net/11687/Why_and_how_is_it_I_m_logged_in_insecurely</link>
            <description><![CDATA[<p>This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication.</p>
<p>Any time you make a new post or click on the &quot;manage my subscriptions&quot; from an email, you are logged into this website insecurely, by using your email and full name only.</p>
<p>This easy and insecure way of logging in is available to let users post easily, without setting a password and also to allow a user to easily manage subscriptions from email newsletters without requiring a complicated password setup process.</p>
<p>Email/name combinations for many people are easy to guess, however, such as John Doe and john.doe@xyzcompany.com.</p>
<p>We therefore  restrict what can be done with this insecure authentication.</p>
<p>To <a href="/11706/How_do_I_login_securely_using_a_password">login securely</a> you will need to relogin using a secret password in addition to your email address.  This password can only be discovered by using the main email address we have on file with your user account.</p>
<p>Instructions login securely and to set or reset your password can be found <a href="/11706/How_do_I_login_securely_using_a_password">here.</a></p>
<p> </p>
<ol><li>logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)</li>
    <li>Press login in the top left once the page reloads</li>
    <li>in the dialog that pops up enter you user name and password*</li>
    <li>you will now be logged in securely and can change view and change all your personal profile information including <a href="/11705">change your email address</a> for newsletters and for your login ID </li>
</ol><p> </p>
<p> *If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:</p>
<ol><li>Press login in the top left of the page</li>
    <li>in the dialog that pops up press &quot;need password?&quot;</li></ol>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Mon, 23 Feb 2009 18:18:44 -0400</pubDate>
            <guid>http://topaz.net/11687/Why_and_how_is_it_I_m_logged_in_insecurely</guid>
        </item>
        <item>
            <title>How do I set up my BlackBerry to use Microsoft Exchange?</title>
            <link>http://topaz.net/11582/How_do_I_set_up_my_BlackBerry_to_use_Microsoft_Exchange</link>
            <description><![CDATA[<p style="text-align:center;"><a href="http://www.suretech.com/11671/Do_you_have_the_correct_Blackberry_Service">Correct Service</a> | <a href="http://www.suretech.com/11672/Backup_and_Blackberry_Desktop_Manager">Backing Up</a> | <a href="http://www.suretech.com/11673/Blackberry_Security_WIpe">Security Wipe</a> | <a href="www.suretech.com/11674/Enterprise_Activation">Enterprise Activation</a></p>
<p style="text-align:center;"><img height="56" width="293" src="http://imgdr.massmind.com/uploads/suretech/images/bberrytoexchan(1).png" alt="" /></p>
<p> </p>
<p>If your Blackberry is activated on a Blackberry Enterprise Server, it has the ability to wirelessly synchronize the contents of your main Outlook folders, including any mail-enabled folders (like your Inbox or Sent Items folders), your Contacts folder and any of its subfolders, and your Calendar, Tasks, and Notes folders. This is a significant improvement over the standard Blackberry Internet Service functionality, which only allows for synchronization of your Inbox and its subfolders.<br /><br />
The process of configuring your device for Enterprise Service is called <b>Enterprise Activation</b>.  The activation portion is performed on your device and requires only your email address and a single-use activation password, which we provide you with after youve requested enterprise service with us.</p>
<blockquote>
<p><i><br />
Note:  The activation password that we send you via email expires after 48 hours, so if it has been longer than that since youve received it; please contact us for a new one.</i></p>
</blockquote>
<h1><br />
Before you begin, check the following to prevent any potential problems.</h1>
<h3><br />
1. Correct Service</h3>
<h3> </h3>
<p>First you should make sure you have the right service.</p>
<p><a href="http://www.suretech.com/11671/Do_you_have_the_correct_Blackberry_Service">Finding out if you have the correct service</a></p>
<p> </p>
<h3>2. Backing up and Blackberry Desktop Manager</h3>
<p> </p>
<p>You will need to make sure the information on your Blackberry is backed up, and make sure your Blackberry Desktop Manager will not interfere with the process.</p>
<p><a href="http://www.suretech.com/11672/Backup_and_Blackberry_Desktop_Manager">Backing up and the Blackberry Desktop Manager</a></p>
<h3><br />
3. Security Wipe</h3>
<p><br />
Performing a Security Wipe of a ...</p>]]></description>
            <author>Josh Little</author>
            <source>topazgroup</source>
            <pubDate>Fri, 20 Feb 2009 11:25:40 -0400</pubDate>
            <guid>http://topaz.net/11582/How_do_I_set_up_my_BlackBerry_to_use_Microsoft_Exchange</guid>
        </item>
        <item>
            <title>Caching the calendar in Outlook</title>
            <link>http://topaz.net/11408/Caching_the_calendar_in_Outlook</link>
            <description><![CDATA[<p>When you want to cache your calendar in Outlook 2007, follow these steps,</p>
<p> </p>
<p>1.  Select the <b>Tools</b>  <b>Account Settings...</b> menu.</p>
<p> </p>
<p>2.  Double click on <b>Microsoft Exchange</b>.</p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="1"><tbody><tr><td><img height="402" alt="" width="490" src="http://imgdr.massmind.com/uploads/suretech/images/outlookcache1(1).png" /></td>
        </tr></tbody></table><p>3. Click on <b>More Settings ...</b></p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="1"><tbody><tr><td><img height="372" alt="" width="499" src="http://imgdr.massmind.com/uploads/suretech/images/outlookcache2(1).png" /></td>
        </tr></tbody></table><p>4. Select the <b>Advanced</b> tab, then check the <b>Download shared folders (excludes mail folders) </b>checkbox.</p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="1"><tbody><tr><td><img height="346" alt="" width="275" src="http://imgdr.massmind.com/uploads/suretech/images/outlookcache3(1).png" /></td>
        </tr></tbody></table><p>5. Finally click <b>Ok</b>, <b>Next</b>, <b>Finish</b>, and <b>Close.</b></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>]]></description>
            <author>Bonnie Little</author>
            <source>topazgroup</source>
            <pubDate>Mon, 09 Feb 2009 10:12:36 -0400</pubDate>
            <guid>http://topaz.net/11408/Caching_the_calendar_in_Outlook</guid>
        </item>
        <item>
            <title>How do I change my SureFiles™ Password?</title>
            <link>http://topaz.net/11098/How_do_I_change_my_SureFiles_Password</link>
            <description><![CDATA[<p>You can now automatically submit a request to change your SureFiles password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.</p>
<p>  1.  To change your password, connect to at least one of your shared drives.</p>
<p>  2.  Then click this link -&gt; <a href="https://10.0.14.97/password">https://10.0.14.97/password</a>.</p>
<p>  3.  You will get an error message from your browser about the security certificate. In Internet Explorer 7 click <i><b>Continue to this website</b></i>.  In Internet Explorer 6 click <i><b>Yes</b></i> you want to proceed.</p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="515" alt="" width="486" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordie(3).png" /></td>
        </tr><tr><td style="text-align:center;">IE 7 (<i>above</i>) and IE 6 (<i>below</i>)</td>
        </tr></tbody></table><p>      In FireFox click <i><b>Or you can add an exception</b></i>.</p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="242" alt="" width="432" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordff.png" /></td>
        </tr><tr><td style="text-align:center;">FireFox</td>
        </tr></tbody></table><p>      Then click <i><b>Add Exception...</b></i></p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="120" alt="" width="488" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordff2.png" /></td>
        </tr></tbody></table><p><span>      After the new window pops up, click <i><b>Get Certificate</b></i>, then <i><b>Confirm Security Exception</b></i>.</span></p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="447" alt="" width="442" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordff3.png" /></td>
        </tr></tbody></table><p>  4.  You may be asked to log in to the webpage. Use your SureFiles user name and password.  For your SureFiles user name include the word <i><b>suretech</b></i> with a <i><b>backslash</b> (<b>\)</b></i><b>.  </b>So in the log in your user name should look like <i><b>suretech\yourusername</b></i><b>.</b></p>
<p> </p>
<table cellspacing="1" cellpadding="1" width="200" align="center" border="0"><tbody><tr><td><img height="446" alt="" width="283" src="http://imgdr.massmind.com/uploads/suretech/images/sfpasswordend(1).png" /></td>
        </tr></tbody></table>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Fri, 23 Jan 2009 13:16:31 -0400</pubDate>
            <guid>http://topaz.net/11098/How_do_I_change_my_SureFiles_Password</guid>
        </item>
        <item>
            <title>Mapping your SureFiles Drives</title>
            <link>http://topaz.net/9853/Mapping_your_SureFiles_Drives</link>
            <description><![CDATA[<p>After successfully configuring your <a href="http://www.suretech.com/9261/Getting_Started_With_SureFiles">secure conection to SureFiles</a>, you may now map your shared drives.  You accomplish by following the steps below.</p>
<p> </p>
<h3>I. Ensure that you are securly connected to SureFiles</h3>
<p>Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is established you will see the following &quot;lock icon&quot; in your taskbar:</p>
<p> </p>
<p><img height="29" alt="" width="99" src="http://imgdr.massmind.com/uploads/suretech/images/CAG Client.png" /></p>
<p> </p>
<p>If you do not see this icon, double-click on the Citrix Access Gateway lock icon on your desktop and log in.  If there is no icon on your desktop please follow the instruction on setting up your <a href="http://www.suretech.com/9261/Getting_Started_With_SureFiles"><u><font color="#800080">secure conection to SureFiles</font></u></a>.</p>
<p> </p>
<h3>Mapping you SureFiles Drive</h3>
<p> </p>
<p>1.  Open &quot;My Computer&quot; from your &quot;Start Menu-&gt;My Computer&quot; or by using your &quot;Windows + E&quot; key shortcut.</p>
<p> </p>
<p>2.  Cick on your &quot;Tools&quot; menu and select &quot;Map Network Drive...&quot;</p>
<p><img height="226" alt="" width="394" src="http://imgdr.massmind.com/uploads/suretech/images/map_drive_menu.png" /></p>
<p>3.  SureTech.com has set up two different drives you will map to.  First is a Corporate Drive and second is your own Personal Drive.  The Corporate drive contains folders for different departments in your organization such as Finance, HR, Technology etc...  Your Personal drive is empty by default but allows you to create folders and files as you wish.  For simplicity and consistancay we recommend that you use the drive letters &quot;S&quot; and &quot;P&quot; for these drives.  S stands for &quot;Shared&quot; and  and P stands fir &quot;Personal&quot;, however you may use any available letter if these drive letters are already mapped to a different location.</p>
<p> </p>
<h3> </h3>
<h3>Mapping your Corporate drive </h3>
<p>     1.  Select the &quot;S:&quot; from the drop-down for your drive letter.  ...</p>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Mon, 22 Dec 2008 07:37:49 -0400</pubDate>
            <guid>http://topaz.net/9853/Mapping_your_SureFiles_Drives</guid>
        </item>
        <item>
            <title>How does my web browser connect to a website?</title>
            <link>http://topaz.net/9531/How_does_my_web_browser_connect_to_a_website</link>
            <description><![CDATA[<p><span class="Apple-style-span" style="font-family: Calibri; font-size: 16px; ">When you type in somedomain.com your internet service sends a message to a machine called a name server owned by your internet service and asks this machine &ldquo;hey, where do I find the website for somedomain.com?&rdquo; - <a href="http://topaz.net/9531/How_does_my_web_browser_connect_to_a_website#disqus_thread">view comments</a></span></p>
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]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Tue, 16 Dec 2008 10:06:27 -0400</pubDate>
            <guid>http://topaz.net/9531/How_does_my_web_browser_connect_to_a_website</guid>
        </item>
        <item>
            <title>Getting Started With SureFiles</title>
            <link>http://topaz.net/9261/Getting_Started_With_SureFiles</link>
            <description><![CDATA[<h3>I. Setting up you secure connection to SureFiles</h3>
<p> </p>
<p>1.  Click this <a href="https://key.suretech.com/">link</a> to download the Citrix VPN plugin.</p>
<p>2.  Enter your User Name and Password* and clck the &quot;Log On&quot;.</p>
<p>3.  On the next page select click the lock icon.  This will begin the installiation process.</p>
<p style="text-align:left;"><img height="66" alt="" width="66" src="http://imgdr.massmind.com/uploads/suretech/images/citrix lock.png" /></p>
<p style="text-align:left;">Citrix Access Gateway</p>
<p style="text-align:left;">4. Select &quot;Run&quot; when you are presented with the following dialog:</p>
<p style="text-align:left;"><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/citrix%20install.png" /></p>
<p style="text-align:left;"> </p>
<p style="text-align:left;">5.  Accept the &quot;Citrix Software Terms and Conditions of Use&quot;.</p>
<p> </p>
<p>6.  Citrix Client Access will begin to install.  When The install is finished you will see the following notification in the lower right-hand corner of your screen.</p>
<p> </p>
<p><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/connection established.png" /></p>
<p> </p>
<p>7. <b>If </b>(and it probably won't)<b></b>the client prompts you with the following error message: Type <b>key.suretech.com </b>(Press Enter).</p>
<p><img height="163" alt="" width="409" src="http://imgdr.massmind.com/uploads/suretech/images/FQDN.PNG" /></p>
<p> </p>
<p> * If you do not have your User Name or Password please contact your Account Administrator.</p>
<p> </p>
<p>After you successfully connect to SureFiles please <a href="http://www.suretech.com/9853/Mapping_your_SureFiles_Drives">click here for instructions on how to map your shared drives</a>.</p>]]></description>
            <author>David McKinnis</author>
            <source>topazgroup</source>
            <pubDate>Tue, 09 Dec 2008 15:03:08 -0400</pubDate>
            <guid>http://topaz.net/9261/Getting_Started_With_SureFiles</guid>
        </item>
        <item>
            <title>How Do I Change My SMTP Port</title>
            <link>http://topaz.net/9160/How_Do_I_Change_My_SMTP_Port</link>
            <description><![CDATA[<p>Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. If your e-mail reader supports it, you may work around this restriction by using port 2525 instead.</p>
<p> </p>
<h3><b>Outlook 2007</b></h3>
<p><img height="461" alt="" width="525" src="http://imgdr.massmind.com/uploads/suretech/images/outlook-new-account-port2525(2).png" /></p>
<p> </p>
<p> </p>
<p> </p>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Sat, 06 Dec 2008 08:57:52 -0400</pubDate>
            <guid>http://topaz.net/9160/How_Do_I_Change_My_SMTP_Port</guid>
        </item>
        <item>
            <title>What do I do with this email warning me of a virus?</title>
            <link>http://topaz.net/8802/What_do_I_do_with_this_email_warning_me_of_a_virus</link>
            <description><![CDATA[<p>Any mail that has obviously been forwarded as a <a href="http://en.wikipedia.org/wiki/Chain_letter">chain letter</a> warning of just about anything, even if the warning is true is almost guaranteed to be some specie of <a href="http://en.wikipedia.org/wiki/Spam_(electronic)">SPAM</a>.  Sometimes messages like this refer to partially true threats, but the goal of the originator of the message is to get many people to forward the message which creates at best a an annoying kind of virus effect.  Sometimes messages like this contain attachments of links that are harmful payloads themselves.<br /><br />
Basically any time an email says PLEASE FORWARD THIS, it is very likely to be misleading, false or worse.<br /><br />
The only way for an average user to know of a new severe particular threat is to read it in the mainstream media or from your technology team.  <br /><br />
In conclusion the message should be ignored, but the general rule that you should never open attachments that you are not very sure about holds true.  Very sure means you know the sender and ALSO recognize BOTH the email message and the attachment as a legitimate communication from the sender.<br /><br />
If any of the sender, the message or the attachment dont make sense the instructions below apply.  But because of the state of SPAM these days, mass forwarding of email is almost never an effective way of communicating this information or any information unfortunately.</p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Sat, 15 Nov 2008 14:35:01 -0400</pubDate>
            <guid>http://topaz.net/8802/What_do_I_do_with_this_email_warning_me_of_a_virus</guid>
        </item>
        <item>
            <title>Configure iPhone for SureMail</title>
            <link>http://topaz.net/8716/Configure_iPhone_for_SureMail</link>
            <description><![CDATA[<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><span style="font-family:Arial, 'sans-serif';font-size:12pt;">Setting up the iPhone using Exchange ActiveSync</span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><span style="font-family:Arial, 'sans-serif';font-size:12pt;">(iPhone firmware v. 2.0 only)</span></i></b><b><span style="font-family:Arial, 'sans-serif';font-size:12pt;"></span></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><u><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Introduction</span></u></i></b></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">This procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exchange ActiveSync.</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:'Times New Roman', serif;font-size:12pt;"> </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">ActiveSync will wirelessly synchronize your mail folders, your contacts, and your calendar with your iPhone.</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Note that only one ActiveSync account can be set up on each device. </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><b><i><u><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Setting up the mail Account</span></u></i></b></p>
<p style="line-height:normal;text-indent:-.25in;margin-bottom:0pt;" class="MsoListParagraphCxSpFirst"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">1.<span style="font:7pt 'Times New Roman';">     </span></span><span style="font-family:Arial, 'sans-serif';font-size:10pt;">On the iPhone, choose Settings, and then choose Mail, Contacts, Calendars.</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoListParagraphCxSpMiddle"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;text-indent:-.25in;margin-bottom:0pt;" class="MsoListParagraphCxSpLast"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">2.<span style="font:7pt 'Times New Roman';">     </span></span><span style="font-family:Arial, 'sans-serif';font-size:10pt;">Choose Add Account</span></p>
<p style="line-height:normal;margin-bottom:0pt;" class="MsoNormal"><span style="font-family:Arial, 'sans-serif';font-size:10pt;"> </span></p>
<p style="line-height:normal;text-indent:-.25in;margin-bottom:0pt;" class="MsoListParagraphCxSpFirst"><span style="font-family:Arial, 'sans-serif';font-size:10pt;">3.<span style="font:7pt 'Times New Roman';">     </span></span><span style="font-family:Arial, 'sans-serif';"></span></p>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Mon, 10 Nov 2008 16:31:02 -0400</pubDate>
            <guid>http://topaz.net/8716/Configure_iPhone_for_SureMail</guid>
        </item>
        <item>
            <title>Configure Outlook 2007 with SureMail</title>
            <link>http://topaz.net/8709/Configure_Outlook_2007_with_SureMail</link>
            <description><![CDATA[<p>Note: Screenshots are from Windows Vista, but the procedure is the same for Vista and XP</p>
<p> </p>
<p><span style="font-size:larger;"><b>Part 1 - Creating a new Profile</b></span></p>
<p> </p>
<p>1.  Click the Start button choose Control Panel, and on the left-hand pane, click Classic View.  Then choose Mail from the list of options:</p>
<p> </p>
<p><img height="363" alt="" width="500" src="http://imgdr.massmind.com/uploads/suretech/images/img1(1).jpg" /></p>
<p> </p>
<p>2.  Next, click &quot;Show Profiles&quot;:</p>
<p> </p>
<p><img height="304" alt="" width="457" src="http://imgdr.massmind.com/uploads/suretech/images/img2.jpg" /></p>
<p> </p>
<p>3.  Next, you will come to the following screen, which may or may not have a pre-existing profile.  Either way, click Add:</p>
<p> </p>
<p><img height="411" alt="" width="354" src="http://imgdr.massmind.com/uploads/suretech/images/img3.jpg" />p</p>
<p> </p>
<p> </p>
<p>and give your profile a descriptive name...</p>
<p> </p>
<p><img height="158" alt="" width="318" src="http://imgdr.massmind.com/uploads/suretech/images/img4(1).jpg" /></p>
<p> </p>
<p><span style="font-size:larger;"><b>Part 2 - Configuring Your Account</b></span></p>
<p> </p>
<p><span style="font-size:larger;">1.  If you are setting up Outlook 2007 for the first time, you will see the following two screens; click Next on the Outlook 2007 Startup screen, and then answer Yes to the question of whether youd like to set up an email account.  If youve used Outlook 2007 before, youll jump straight to the screen in step 2. </span></p>
<p> </p>
<p><span style="font-size:larger;"><img height="236" alt="" width="314" src="http://imgdr.massmind.com/uploads/suretech/images/img6.jpg" /><img height="236" alt="" width="314" src="http://imgdr.massmind.com/uploads/suretech/images/img6(1).jpg" /></span></p>
<p> </p>
<p><span style="font-size:larger;">2.  This next screen is entitled Auto Account Setup.  Here, youll want to enter your name and your email address, and then click Next.</span></p>
<p> </p>
<p><span style="font-size:larger;"><img height="409" alt="" width="547" src="http://imgdr.massmind.com/uploads/suretech/images/img7.jpg" /></span></p>
<p> </p>
<p><span style="font-size:larger;">3.  You'll see the following screen for a few moments:</span></p>
<p> </p>
<p> </p>
<p> </p>
<p><img height="430" alt="" width="576" src="http://imgdr.massmind.com/uploads/suretech/images/img8(1).jpg" /> </p>
<p><span style="font-size:larger;">You'll now ...</span></p>]]></description>
            <author>Seth Spanogle</author>
            <source>topazgroup</source>
            <pubDate>Mon, 10 Nov 2008 10:23:11 -0400</pubDate>
            <guid>http://topaz.net/8709/Configure_Outlook_2007_with_SureMail</guid>
        </item>
        <item>
            <title>Open another users SureMail™ calendar through Entourage</title>
            <link>http://topaz.net/8679/Open_another_users_SureMail_calendar_through_Entourage</link>
            <description><![CDATA[<p>(1)   From within Entourage, choose File  Open Other Users Folder</p>
<p>(2)   Click the Find User button.</p>
<p>(3)   Enter the first few letters of the name of the person whose folder you want to open, and click Find.</p>
<p>(4)   Highlight the persons name, and click Advanced</p>
<p>(5)   Here, you need to modify the name of the Exchange server.  It defaults to mail.thoughtbus.com, which youll want to replace with <a href="https://mail.thoughtbus.com/exchange/{The">https://outlook.suretech.com/exchange/ </a>{The email address of the person whose calendar you are opening}.  Or, if you are not using SSL, use http://... instead of https://....</p>
<p> </p>
<p>Example:</p>
<p><a href="mailto:John.Smith@abc.com">John.Smith@abc.com</a> has granted <a href="mailto:Mary.Smith@abc.com">Mary.Smith@abc.com</a> permissions to his calendar folder.  In order to view it, Mary must follow the steps above, and at step 5, she will enter <a href="https://mail.thoughtbus.com/exchange/john.smith@abc.com">https://outlook.suretech.com/exchange/john.smith@abc.com</a> as her Exchange server name.</p>
<p> </p>
<p>Hit the OK button to get out of the Advanced screen, and then hit it again to get back to your original screen.</p>
<p>(6)   Choose the type of folder youd like to open, and hit OK.</p>
<p>(7)   You will now see the desired folder in your Views.</p>
<p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Thu, 06 Nov 2008 13:10:11 -0400</pubDate>
            <guid>http://topaz.net/8679/Open_another_users_SureMail_calendar_through_Entourage</guid>
        </item>
        <item>
            <title>How to change your SureMail Password?</title>
            <link>http://topaz.net/8668/How_to_change_your_SureMail_Password</link>
            <description><![CDATA[<p>How do I change my SureMail password?<br />
 <br />
In order to change you SureMail password, please use the Outlook Web Access interface.  (It cannot be done with the standard Outlook client.)  Logon to Outlook Web Access by browsing to <a href="https://outlook.suretech.com"><u><font color="#0066cc">https://outlook.suretech.com</font></u></a>.  After logging into your SureMail mailbox, choose Options, in the upper-right corner of the screen:</p>
<p> </p>
<p><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/options_screen.jpg" /></p>
<p> </p>
<p>Once you click the Options button, youll see the following screen, on the left side of which is the Change Password option.  Click this, and youll see an area where youre prompted for your old and new passwords:</p>
<p> </p>
<p><img alt="" src="http://imgdr.massmind.com/uploads/suretech/images/change_pw_link.jpg" /></p>
<p> </p>
<p>Once youve filled in these fields, click Save, and you should be all set.</p>
<p>If you are running Outlook or Entourage, please close them down and restart them. You will need to update your password on any of your mobile devices (cell phone, PDA, etc.).</p>
<p> </p>]]></description>
            <author>David McKinnis</author>
            <source>topazgroup</source>
            <pubDate>Wed, 05 Nov 2008 17:13:08 -0400</pubDate>
            <guid>http://topaz.net/8668/How_to_change_your_SureMail_Password</guid>
        </item>
        <item>
            <title>SurePhones Manual </title>
            <link>http://topaz.net/7618/SurePhones_Manual</link>
            <description><![CDATA[<h2>Known Issues</h2>
<ol><li>Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls</li>
    <li>Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.<span class="Apple-style-span" style="font-family:Arial;font-size:16px;"><br /></span></li>
</ol><h2> </h2>
<h2>Key Training Issues</h2>
<ol><li>BUTTONS DO NOT DIAL AS YOU PUSH THEM:
    <ul><li><span class="Apple-style-span" style="color:rgb(0,0,0);">Its almost like email: when you enter a phone number the system then SENDS the phone number to connect you. </span></li>
        <li><span class="Apple-style-span" style="color:rgb(0,0,0);">The phones are sensitive to the TIMING of your pushing the buttons.  Dialing 3 or 4 digits and then pausing can result in a failed cal.  </span></li>
        <li>To control this you can <span style="background-color:#FFFF00;"><b>change the delay before dialing preferences setting</b></span>.</li>
    </ul></li>
    <li>BLIND vs MANAGED call Transferring</li>
    <li>RING OUT</li>
    <li>FIND ME FOLLOW ME<br />
     </li>
</ol><p> Pending Configuration Items</p>
<ol><li>Outbound call forwarding setup</li>
</ol><p> </p>
<h1><span style="font-size:18pt;line-height:115%;">IP Phone User Guide - Mailbox, Mute and Hold Buttons</span></h1>
<p class="MsoNormal"><u><span style="font-size:12pt;line-height:115%;">Dialing a Telephone Number</span></u></p>
<p class="MsoNormal">Activate a dial-tone prompt one of four ways:</p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;"><span style="font-family:Symbol;"><span>·<span style="font:7pt 'Times New Roman';">         </span></span></span>Lifting the headset</p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;"><span style="font-family:Symbol;"><span>·<span style="font:7pt 'Times New Roman';">         </span></span></span>Press the speaker button</p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;"><span style="font-family:Symbol;"><span>·<span style="font:7pt 'Times New Roman';">         </span></span></span>Press an empty line button</p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;"><span style="font-family:Symbol;"><span>·<span style="font:7pt 'Times New Roman';">         </span></span></span>Press the headset button (only when a headset is connected)</p>
<p class="MsoNormal">Enter the phone number using your ...</p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 17 Sep 2008 18:07:29 -0400</pubDate>
            <guid>http://topaz.net/7618/SurePhones_Manual</guid>
        </item>
        <item>
            <title>How Do Group Content Permissions Work?</title>
            <link>http://topaz.net/6864/How_Do_Group_Content_Permissions_Work</link>
            <description><![CDATA[<p>Content access permissions are Accretive, so if content is attached to any group that allows Everyone to edit, then that content will be editable by Everyone, even if some groups restrict editing.</p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 26 Mar 2008 15:00:15 -0400</pubDate>
            <guid>http://topaz.net/6864/How_Do_Group_Content_Permissions_Work</guid>
        </item>
        <item>
            <title>What do the TopazPort mailer statistics mean?</title>
            <link>http://topaz.net/6616/What_do_the_TopazPort_mailer_statistics_mean</link>
            <description><![CDATA[<p>Unique Opened and Open Rate under represent the number of unique recipients because they count only successful pings to our servers.  Blackberries, Text only Readers and all mail readers where the user does not select download pictures are not counted.<br /><br />
Total opened includes every time the email is opened and read.  Our experience is the actual  number of  readers is somewhere between Unique and Total and the actual open rate is at least 50% higher than the reported Open Rate. </p>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 05 Mar 2008 14:15:47 -0400</pubDate>
            <guid>http://topaz.net/6616/What_do_the_TopazPort_mailer_statistics_mean</guid>
        </item>
        <item>
            <title>How to use the TopazPort mailer</title>
            <link>http://topaz.net/6615/How_to_use_the_TopazPort_mailer</link>
            <description><![CDATA[<p>The TopazPort mailer allows you to integrate e-blasts with your web content.  </p>
<p>Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site.</p>
<p>Content for the e-blasts can be selected by choosing content posts on the site you want to include. </p>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 05 Mar 2008 14:13:50 -0400</pubDate>
            <guid>http://topaz.net/6615/How_to_use_the_TopazPort_mailer</guid>
        </item>
        <item>
            <title>Schedule of Fees</title>
            <link>http://topaz.net/6611/Schedule_of_Fees</link>
            <description><![CDATA[<p><span style="font-family:times;font-size:15px;" class="Apple-style-span"></span>SureSolutions
            Per
            Frequency 
            Price 
        Always fast, always reliable cost saving solutions for all technology needs.
            Fortune 500 quality for small to medium sized companies.
            Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications  smoothly supporting your workflow! 
            SureTech.com brings the performance, flexibility, security and cost savings of enterprise IT to your business. 
            Get rid of IT hassles and worries with SureSolutions  
            
             
             
             
        SureNetwork Evaluation Survey 
             
            one time 
            Complementary 
        Comprehensive Solutions ...</p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Tue, 04 Mar 2008 15:42:37 -0400</pubDate>
            <guid>http://topaz.net/6611/Schedule_of_Fees</guid>
        </item>
        <item>
            <title>Loging In Again and Activating Your Account to Edit Your Posts</title>
            <link>http://topaz.net/6523/Loging_In_Again_and_Activating_Your_Account_to_Edit_Your_Posts</link>
            <description><![CDATA[<p>When you make a post on a site, your account is automatically created with the Name and Email you use to post.<br /><br />
To activate your account:</p>
<ul><li>hit login in the top left</li>
    <li>hit need password</li>
    <li>enter the email you used when you made the post</li>
    <li>click the link in the email we send you</li>
    <li>set your password</li>
    <li>if the system doesnt have you logged in at that point just login using the login button at the top left of the screen (you know you are logged in when it says Welcome YOUR NAME at the very top left of the screen.</li>
    <li>When you are logged in you will be able to edit all the posts you have created.</li>
</ul><p> </p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Wed, 27 Feb 2008 09:07:18 -0400</pubDate>
            <guid>http://topaz.net/6523/Loging_In_Again_and_Activating_Your_Account_to_Edit_Your_Posts</guid>
        </item>
        <item>
            <title>How can I use my own Domain or Subdomains?</title>
            <link>http://topaz.net/6440/How_can_I_use_my_own_Domain_or_Subdomains</link>
            <description><![CDATA[<p>Any subdomain, like for example of a member site, match.dwighthall.org can be pointed externally to an entirely different website OR can be pointed internally, so that it becomes a shortcut to a specific page such as dwighthall.org/volunteering<br />
 </p>]]></description>
            <author>David McKinnis</author>
            <source>topazgroup</source>
            <pubDate>Mon, 18 Feb 2008 15:37:37 -0400</pubDate>
            <guid>http://topaz.net/6440/How_can_I_use_my_own_Domain_or_Subdomains</guid>
        </item>
        <item>
            <title>Need a password, or forgot my password?</title>
            <link>http://topaz.net/6365/Need_a_password_or_forgot_my_password</link>
            <description><![CDATA[<ul><li>click login at the very top of the site</li>
    <li>click need password?</li>
    <li>Fill in your email address and hit send</li>
    <li>click on the link in your email</li>
    <li>voila!<br />
     </li>
</ul>]]></description>
            <author>Dana Molina</author>
            <source>topazgroup</source>
            <pubDate>Thu, 14 Feb 2008 10:50:25 -0400</pubDate>
            <guid>http://topaz.net/6365/Need_a_password_or_forgot_my_password</guid>
        </item>
        <item>
            <title>Embedding CSS in a Post</title>
            <link>http://topaz.net/6239/Embedding_CSS_in_a_Post</link>
            <description><![CDATA[<p>add CSS inline html:<br /><br />
&lt;style type='text/css'&gt;<br />
sytle from .css<br /><br />
&lt;/style&gt;<br /><br />
or like this within a div:<br />
style=&quot;border: 1px; &quot;<br /><br /><br />
A sample that looks good<br /><br />
class .intro<br />
 </p>
<p><font style="margin:0px 0px 9px;padding:0px;font-size:16px;color:rgb(153,0,0);font-weight:normal;line-height:23px;">Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britains political elite</font></p>
<p>&lt;font style=&quot;margin:0px; margin-bottom: 9px; padding:0px; font-size:16px; color: #990000; font-weight:normal; line-height: 23px;&quot;&gt;&amp;lsquo;Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain&amp;rsquo;s political elite&amp;rsquo;&lt;/font&gt;</p>]]></description>
            <author>Alberto Molina</author>
            <source>topazgroup</source>
            <pubDate>Thu, 07 Feb 2008 15:25:19 -0400</pubDate>
            <guid>http://topaz.net/6239/Embedding_CSS_in_a_Post</guid>
        </item>
        <item>
            <title>How do I roll back to a previous version of a post?</title>
            <link>http://topaz.net/6057/How_do_I_roll_back_to_a_previous_version_of_a_post</link>
            <description><![CDATA[<ol><li>Click on the post.</li>
    <li>Seeing it is messed up, you can click history just above and to the right of the title of the post:</li>
    <li>Look for the date when the post was last working successfully</li>
    <li>Click the date part of that selection</li>
    <li>Verify it looks correct when you view that page</li>
    <li>Then hit edit on that version of the page</li>
    <li>Click save at the bottom of the page.<br /><br />
    If you follow the above and save it, it returns you to whatever previous version you wanted.</li>
</ol><p> </p>]]></description>
            <source>topazgroup</source>
            <pubDate>Tue, 29 Jan 2008 15:16:35 -0400</pubDate>
            <guid>http://topaz.net/6057/How_do_I_roll_back_to_a_previous_version_of_a_post</guid>
        </item>
        <item>
            <title>How to Delete Spam</title>
            <link>http://topaz.net/5919/How_to_Delete_Spam</link>
            <description><![CDATA[<p>Sometimes sites can get spam attacks even through our stellar spam blockers.  It's easy to get rid of spam all at once if the site has a bunch of spam posts together.
</p><p>1. See Recent Posts link in the Admin Menu
</p><p>2. One by one open up each spam post in a new browser window.
- On a Mac, hold down the Apple key while you click on the post.
- On a PC hold down the Cntrl key while you click on each post
You'll now have a bunch of browser windows with each of the spams open.
</p><p>3. Now you select delete for each post
To quickly get to the next browser window to make this process quick, 
- On a Mac, Cntrl  and the Page Down key get you to the next browser page
- On a PC, the Cntrl and Tab buttons take you the next browser page
</p><p>Quickly go through each page and click delete
</p><p>All spam removed!
</p>]]></description>
            <source>topazgroup</source>
            <pubDate>Wed, 19 Dec 2007 14:15:30 -0400</pubDate>
            <guid>http://topaz.net/5919/How_to_Delete_Spam</guid>
        </item>
        <item>
            <title>How to Customize Your Menu Bar</title>
            <link>http://topaz.net/5917/How_to_Customize_Your_Menu_Bar</link>
            <description><![CDATA[<p>To customize your menu bar:
</p>
<ul><li> click the edit button above the menu bar 
</li></ul><ul><li> type /NAME OF PAGE you want to link to from the menu in the order you want on the menu.  
</li></ul><p>NOTE: If you don't want the name of the page to be the wording for the menu, simply take the page number (every page on the system has a unique number you can see in the browser window when you are on that page)
then you can customize the name of the page using the following format:
/PAGENUMBER | PAGE NAME YOU WANT
</p>
<ul><li> for sub menu items, simply put an * in front of the page name, for example
</li></ul><p>/ | Home
</p>
<ul><li>/5333 | About Us
</li></ul>]]></description>
            <source>topazgroup</source>
            <pubDate>Wed, 19 Dec 2007 13:31:27 -0400</pubDate>
            <guid>http://topaz.net/5917/How_to_Customize_Your_Menu_Bar</guid>
        </item>
        <item>
            <title>How to Add Sections to the HomePage</title>
            <link>http://topaz.net/5915/How_to_Add_Sections_to_the_HomePage</link>
            <description><![CDATA[<p>Once you have created your section list, it is easy to have this show up on the homepage.
</p><p>Click on the edit button you see in the main page 
</p><p>Then select choose for the column you want to add something to (left or right).  
</p><p>Then on the next screen in the title field type in the name of the page you want to find. 
</p><p>When you find it in the search results down below click the add button next to it and then see it in the top part of the screen in the list of items for the column.  
</p><p>You can order the items up or down if you want one block above or below the other one.  
</p><p>Then you are all set and can return to the home page to see the result
</p>]]></description>
            <source>topazgroup</source>
            <pubDate>Wed, 19 Dec 2007 13:07:13 -0400</pubDate>
            <guid>http://topaz.net/5915/How_to_Add_Sections_to_the_HomePage</guid>
        </item>
        <item>
            <title>How to Customize Your Main Banner Logo</title>
            <link>http://topaz.net/5914/How_to_Customize_Your_Main_Banner_Logo</link>
            <description><![CDATA[<p>To customize the look of your banners, simply click the little edit icon above either banner to change the images.
</p><p>Remember, you need to be logged in as a site editor in order to see these edit buttons. 
</p><p>If for any reason you do not see the edit buttons, you can also upload a banner through the following process:
</p><p>First upload the image you want to have as your banner by going to nameofyoursite/new/banner
</p><p>All logos should be designed in two parts with the right side capable of being replaced with custom banner ads when appropriate
</p><p>Dimensions for the left banner ad should be 590x90 on left and 275x90 on right
</p><p>Once your Logo is uploaded to the site:
</p><p>In the Admin Menu
Click Current Site Layout
Next to Main Logo click Change
Search for the name of the image you uploaded
Select Choose for that image
</p><p>If you have a banner you want on the right hand site of the site, on the same Current Site Layout page
Next to Banner click Change
Search for the name of the image you uploaded
Select Choose for that image
</p>]]></description>
            <source>topazgroup</source>
            <pubDate>Wed, 19 Dec 2007 12:59:48 -0400</pubDate>
            <guid>http://topaz.net/5914/How_to_Customize_Your_Main_Banner_Logo</guid>
        </item>
        <item>
            <title>Creating Relative Links</title>
            <link>http://topaz.net/5913/Creating_Relative_Links</link>
            <description><![CDATA[<p>Sometimes you will want to link to a page within the site and stay in the same browser window rather than going to a new pop up window.
</p><p>In order to make links to pages within the site in the menu bar, it is very easy.
1. Find the page id for the page you want to link to (every page has a number and a name).
2. Type /number and then next to it the name of the page as you want in to appear in the menu, for example:
/5869 Welcome
</p><p>In order to make links to pages within the site from a wiki page, you just need to use a little simple html code as follows:
1. 
</p>]]></description>
            <source>topazgroup</source>
            <pubDate>Wed, 19 Dec 2007 12:37:38 -0400</pubDate>
            <guid>http://topaz.net/5913/Creating_Relative_Links</guid>
        </item>
        <item>
            <title>What Section Should I Choose for My Post?</title>
            <link>http://topaz.net/5870/What_Section_Should_I_Choose_for_My_Post</link>
            <description><![CDATA[ * You can choose multiple sections for each post so that your post can be accessed from different parts of the site.  
 * Simply hold down the shift key to select multiple sections.
 * You do not have to enter the post multiple times!  
 * For example, if you have a new album about to be released, you can enter the information about the album and perhaps the release date and select:
announcements, yalies on the air, and arts.  Your post can then be referenced from different channels within the site. ]]></description>
            <source>topazgroup</source>
            <pubDate>Tue, 18 Dec 2007 16:19:35 -0400</pubDate>
            <guid>http://topaz.net/5870/What_Section_Should_I_Choose_for_My_Post</guid>
        </item>
        <item>
            <title>How to Create a Section</title>
            <link>http://topaz.net/5869/How_to_Create_a_Section</link>
            <description><![CDATA[<p>If you want to set up a section list on the home page in order to have a quick summary of posts of the same type (such as classifieds, job posts, etc).  This process will allow just a few posts to show on the homepage, with a clickable Section heading that will take you to the full complete list of posts of that type. 
</p><p>Just follow these steps:
</p>
<ul><li> set up a section (soon to be tags) 
</li></ul><ul><li> add a section list (listofposts) called Section Name (more...) with only 2, 3 or 4 items listed and affiliate it with the Section you just created
</li></ul><ul><li> add a custom link to the listofposts to Section Name using the correct format with a leading / 
</li></ul><ul><li> add a section list (list of posts) calle d Section Name with unlimited items.  Affiliate it with the Section by the same name. 
</li></ul><ul><li> add a link to the section in the main menu in an appropriate location
</li></ul>]]></description>
            <source>topazgroup</source>
            <pubDate>Tue, 18 Dec 2007 16:17:48 -0400</pubDate>
            <guid>http://topaz.net/5869/How_to_Create_a_Section</guid>
        </item>
        <item>
            <title>A Field Guide To Managing Online Clubs</title>
            <link>http://topaz.net/5766/A_Field_Guide_To_Managing_Online_Clubs</link>
            <description><![CDATA[<p></p><p style="text-align:center;"><span style="color:rgb(153,51,0);"><b>&gt;&gt; this document is for use on all OneClickClub sites, please edit with this in mind &lt;&lt;</b></span></p>
<h1><span style="color:rgb(255,102,0);"><a></a>Organizing a Club</span></h1>
<h2><span style="color:rgb(0,0,255);">Leadership and Governance<br /></span></h2>
<h3 style="color:#FF0000;"><span style="color:rgb(0,0,255);"></span></h3>
<p>The key to sustaining your group is ensuring more than one person has ownership of the group.</p>
<p>Extending ownership involves reaching out to other collaborators and also documenting policies for the organization and management of the group. </p>
<p>The combination of Leadership (time and effort expeded by individuals) and Governance (documents and policies to guide Leadership efforts) is the essential life force of an organization.  If assembled correctly this combination will give your organization a life of its own.</p>
<p> </p>
<hr /><h1><span style="color:rgb(255,102,0);"><a></a>Organizing a Social</span></h1>
<h2><span style="color:rgb(0,0,255);">Putting together a Host Committee<br /></span></h2>
<h3 style="color:#FF0000;"><span style="color:rgb(0,0,255);"></span></h3>
<p>If you want a lot of people to come it helps to have lots of people inviting people to  your event. </p>
<p>There are two key elements to this:</p>
<ul><li>get a diverse group to act as hosts</li>
    <li>make sure everyone hosting has ownership over the event</li>
</ul><h3>Getting a Diverse Host Committee</h3>
<p>It is ideal to collect hosts that are spread among the demographics of your constituency.  If you share Hosting duties with only your best friends, then you are less likely to reach into areas of your constituency where you may not already have as strong relationships.</p>
<p>You may also want to consider</p>
<ul><li>defining a mission for your event</li>
    <li>the diversity of your host committee (age, vocation, socioeconomic)</li>
</ul><p> </p>
<h3>Reaching Out</h3>
<p>Reaching out to collaborators almost always takes personal contanct and rapor.   ...</p>]]></description>
            <source>topazgroup</source>
            <pubDate>Tue, 27 Nov 2007 14:29:43 -0400</pubDate>
            <guid>http://topaz.net/5766/A_Field_Guide_To_Managing_Online_Clubs</guid>
        </item>
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