SureDesk™ is dependent on your internet connection.  If you keep getting disconnected from SureDesk™ it is likely that your internet connection may be having hiccups.

Please contact us at This email address is hidden from email harvesters via JavaScript  to let us know right away if you are having any connection problems. 

Also, if available, log on to your desktop from another machine. Sometimes the internet connection from one machine can be working better than from another. 

The beauty of SureDesk is your same exact desktop is available from any computer.